Customer Service Manager

Job Description

Job Description

Benefits:

• Sick Days
• Paid time off
• Bonus based on performance
• Competitive salary

Benefits/Perks

• Competitive compensation
• Opportunity for bonuses and commissions
• Annual incentive reward trip for top performers to beautiful destinations in the southeast
• Continuous training and support throughout your career with Alfa
• Opportunities for advancement
• Discounts on your auto insurance (underwriting approval required) and much more.

Company Overview
Alfa Insurance is an outgrowth of the Alabama Farmers Federation, Alfa Insurance Companies began in 1946. Since then, Alfa has grown to offer an excellent array of insurance coverages including life, property, business and automobile to its clients and has also become known for superior customer service. Alfa and its affiliates now provide insurance and other financial services to more than 1 million customers in 11 states.
Working for Alfa Insurance® is more than just servicing customers and selling insurance. It’s making a difference in the lives of your policyholders and the community. It’s creating lifelong relationships. It’s about being there when it matters most and protecting those things that are most important. It’s becoming part of a well-respected company that is based on faith, family, community and integrity.

Job Summary
Customer Service Managers with The Cooper Agency are team players that take exceptional pride in the company they represent, the products they sell and in providing excellent customer service. They assist the agent in managing our current customer profile, clerical functions, and sales support to write and service our existing customers as well as striving to increase business. 
Many Alfa insurance agents are independent contractors. These agents are not employees of Alfa Insurance. Staff for independent contractor agents will be employees of the agent and not Alfa Insurance. 

Responsibilities 

• Responsible for  handling customer inquiries, documenting requests and completing changes, accepting and processing premiums, prospecting new business in multi-line insurance.
• Service to customers includes strong communication skills on multiple platforms, conflict resolutions skills, ability to quickly learn new computer programs and processes. Proficient at adapting to a constantly changing, extremely fast-paced environment.
• Provide support to the agent and service center staff as needed.
• Setting life insurance appointments for the sales staff.
• Seek referrals, Google reviews and multi-line sales opportunities from current customers.
• Ensure effective operation of the service center including but not limited to: reports, documentation, and mail distribution.
• Service incoming phone calls and walk-ins.

Qualifications

• A high school diploma or equivalent required
• Current P&C insurance license or ability to attain 
• Proficient in Microsoft Office programs and have an aptitude for learning new programs and procedures
• Comfortable speaking with customers and ability to problem solve
• Team player with a positive, professional and "no excuses" attitude