customer experience

Join to apply for the customer experience role at Michaels Stores . Store - DET-NOVI, MI Deliver a customer-centric shopping experience by managing front-end operations and expectations. Lead omnichannel processes and maintain store recovery standards to uphold Brand Promises. Provide friendly customer service. Assist Store Manager in ensuring compliance with SOPs, company policies, and standards; hold team accountable for store conditions and results. Follow all front-end policies and procedures; meet KPIs and manage team performance. Plan and execute in-store events per company programs. Lead omnichannel processes. Manage shrink and safety programs. Assist with cash reconciliation, bank deposits, and inventory processes including RTV and ASN activities. Support onboarding and training of new team members; coach team members to achieve results and support talent development. Serve as Manager on Duty (MOD). Interact respectfully and positively with others; promote organizational values; serve as a role model. Acknowledge customers, assist with locating products, and provide solutions. Participate in truck unloading and stocking; manage shrink and safety programs. Cross-train in Custom Framing sales and production. If applicable, lead delivery of high-quality custom framing solutions, managing workload in partnership with the Store Manager. Preferred Knowledge/Skills/Abilities Other duties as assigned. Experience Required Retail management experience preferred. Physical Requirements & Work Environment Stand for long periods, move throughout the store, bend, lift, carry, reach, and stretch. Lift heavy boxes, access high shelves with ladders. Work in climate-controlled and outdoor environments; work hours include nights, weekends, and early mornings. Legal and Company Information Applicants must meet legal requirements. Michaels is committed to inclusion and providing reasonable accommodations. Visit our website for more information. #J-18808-Ljbffr