Fraud Solutions Product Management - Sr. Director

FICO (NYSE: FICO) is a leading global analytics software company, helping businesses in 100+ countries make better decisions. Join our world-class team today and fulfill your career potential! The Opportunity This position serves as a critical technical bridge between our EFS and Falcon fraud solutions and both external and internal stakeholders. The role focuses on understanding and translating customer technical requirements into actionable product capabilities, with emphasis on integration architecture, implementation strategies, and platform interfaces. As a key technical advocate, you will enable Customers, FICO Sales and Professional Services teams through comprehensive technical education, product handovers, and best practice EFS technical know-how. This role requires deep technical fraud solution expertise to support customer success throughout the entire solution lifecycle—from pre-sales through implementation and ongoing optimization. What You’ll Contribute Technical Documentation & Best Practices: Develop and maintain comprehensive implementation guides, integration documentation, and technical best practices for EFS. Document optimal configuration approaches including transformation IP, Falcon score routing, and solution architecture patterns. Defect & Platform Requirements Management: Oversee EFS defect management processes including issue tracking, resolution coordination, and security vulnerabilities across MLC and Platform Foundation teams. Define platform configuration requirements for client integrations, APIs, user administration, organizational structures, role management, and customization capabilities. Asset & Environment Management: Manage out-of-the-box EFS assets including legacy-to-current version transformations and ADE configurations. Maintain EFS data model and business terms libraries in coordination with AiiD consortium specifications. Oversee demonstration environments and deliver end-to-end product demonstrations. Professional Services Enablement: Serve as primary technical contact for PS implementation support, providing configuration guidance and conducting product handover sessions for each release. Coordinate Falcon third-party license management and capacity planning with PS teams. Sales Technical Support: Enable sales opportunities by supporting RFPs, RFIs, POCs, and solution architecture requests. Define POC strategies, manage environment provisioning, and provide technical expertise throughout the sales cycle. What We’re Seeking Enterprise software product management experience, with strong expertise in retail bank fraud management strategy and/or fraud operations. Deep knowledge of financial services fraud prevention and detection, including fraud risk policy, industry best practices, and fraud management technology frameworks. Strong familiarity with current best practices, have senior-level industry contacts, and have insight into both the fraud risk policy objectives of retail banks as well as the technology framework for fraud management tools. Experience with payment card fraud systems is a plus, as is mobile-banking, online banking, brokerage, payments, and other retail/consumer banking product lines. Experience with merchant fraud prevention is a strong plus and a key differentiator for this role. Demonstrated ability to think strategically about product and business issues while managing and implementing tactical product plans. Proven background and practical experience in developing, managing and delivering software projects, including the ability to create MRDs and PRDs, perform competitive analysis, feature/function prioritization and assessment. Demonstrates a strong level of technical acumen in software technologies, specifically must be able to understand and translate technical requirements from non-technical to technical audiences effectively to drive product delivery. Strong experience with pricing, contracts, product roadmap development and delivery; understanding business terms of deals and negotiating, understanding margin and costs for solutions when constructing a deal. Relationship-driven, the ideal candidate will demonstrate experience forming strong relationships with both sales and clients and leveraging those relationships to drive product strategy forward. Willingness and ability to initiate and drive activities and to work collaboratively. Ability to assess and respond pragmatically to business and technology trends and prioritize competing initiatives. Excellent interpersonal, written and oral communication skills. Experience presenting to diverse audiences including corporate executives, sales, marketing, engineering, operations, customers and business partners. Experience with Agile development processes and Jira is a plus. Bachelor’s degree, MBA preferred. Our Offer to You An inclusive culture strongly reflecting our core values: Act Like an Owner, Delight Our Customers and Earn the Respect of Others. The opportunity to make an impact and develop professionally by leveraging your unique strengths and participating in valuable learning experiences. Highly competitive compensation, benefits and rewards programs that encourage you to bring your best every day and be recognized for doing so. An engaging, people-first work environment offering work/life balance, employee resource groups, and social events to promote interaction and camaraderie. The targeted base pay range for this role is: $164,500 to $258,500 with this range reflecting differences in candidate knowledge, skills and experience #LI-BR1 #LI-Remote Why Make a Move to FICO? At FICO, you can develop your career with a leading organization in one of the fastest-growing fields in technology today – Big Data analytics. You’ll play a part in our commitment to help businesses use data to improve every choice they make, using advances in artificial intelligence, machine learning, optimization, and much more. FICO makes a real difference in the way businesses operate worldwide: • Credit Scoring — FICO® Scores are used by 90 of the top 100 US lenders. • Fraud Detection and Security — 4 billion payment cards globally are protected by FICO fraud systems. • Lending — 3/4 of US mortgages are approved using the FICO Score. Global trends toward digital transformation have created tremendous demand for FICO’s solutions, placing us among the world’s top 100 software companies by revenue. We help many of the world’s largest banks, insurers, retailers, telecommunications providers and other firms reach a new level of success. Our success is dependent on really talented people – just like you – who thrive on the collaboration and innovation that’s nurtured by a diverse and inclusive environment. We’ll provide the support you need, while ensuring you have the freedom to develop your skills and grow your career. Join FICO and help change the way business thinks! Learn more about how you can fulfil your potential at FICO promotes a culture of inclusion and seeks to attract a diverse set of candidates for each job opportunity. We are an equal employment opportunity employer and we’re proud to offer employment and advancement opportunities to all candidates without regard to race, color, ancestry, religion, sex, national origin, pregnancy, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. Research has shown that women and candidates from underrepresented communities may not apply for an opportunity if they don’t meet all stated qualifications. While our qualifications are clearly related to role success, each candidate’s profile is unique and strengths in certain skill and/or experience areas can be equally effective. If you believe you have many, but not necessarily all, of the stated qualifications we encourage you to apply. Information submitted with your application is subject to the FICO Privacy policy at FICO (NYSE: FICO) is a leading global analytics software company, helping businesses in 100+ countries make better decisions. Join our world-class team today and fulfil your career potential!