Hospitality Front Desk Associate

Hospitality Associate

Midtown believes in putting the customer at the center of every interaction. The Hospitality Desk plays a critical role in delivering a consistent, welcoming, and professional first and last impression for members of our premier athletic club and guests staying at our 55-room boutique hotel.

You will love this job if:

• You are committed to delivering exceptional member and guest experiences
• You thrive in a dynamic environment
• You enjoy cross-functional responsibilities
• You like being in front of members
• You're a proactive, dependable team player
• You are someone comfortable balancing guest service with operational leadership

As a Hospitality Associate, you will:

• Serve as the point of contact at the Hospitality Desk for both club members and hotel guests
• Manage check-ins, reservations, inquiries, and overall hospitality desk operations
• Provide high-level customer service and resolve guest concerns efficiently
• Coordinate with internal departments to ensure seamless member and hotel guest experiences

Experience Requirements:

• Previous experience in hospitality, athletic club, or hotel operations preferred
• Strong interpersonal and communication skills
• Ability to multitask and adapt in a fast-paced environment
• Strong ability to remain calm, professional, and solution-oriented in high-volume or high-pressure situations
• Leadership mindset with strong problem-solving and conflict resolution skills
• Availability to work either early mornings, midday, or evenings; a weekend shift is required

Compensation: $21/hr

Midtown is an Equal Opportunity Employer.