Business Banking Relationship Manager (Small Business)

Responsibilities Manages the end-to-end client journey to deliver on client needs and drive sales opportunities while mitigating risk. Identifies and refers specialized small business opportunities and solutions to clients while conducting small business relationship reviews. Delivers a branded customer experience within aligned sales portfolios by being in the field a minimum of 80% of the time. Fosters relationships with key partners such as Merchant, Practice Solutions, Treasury, and Business Banking to increase small business opportunities. Leverages knowledge of credit to advise small business owners on solutions, services, and digital capabilities that help them meet short and long‑term business goals. Supports execution of the sales delivery model to achieve targeted performance and growth of the bank's Small Business segment. Coaches, develops, guides, and delivers feedback to associates and clients while embodying a client and employee‑centric culture. Required Qualifications Has proven success in consultative sales in financial services or in business‑to‑business sales. Can demonstrate examples of improving specific business financial outcomes by interpreting financial statements and recommending specific levers. Is passionate about outside sales and enjoys spending time prospecting. Wants to enhance existing relationships and exceed sales goals. Can analyze financial conditions of clients and industry trends. Can understand and interpret financial statements and cash flow analysis. Has excellent communication skills and demonstrated leadership ability. Enjoys partnering and negotiating with a team of bank employees to solve client issues. Demonstrated management of a client portfolio with focus on relationship development and deepening. Thorough knowledge of small business financial products and services. Familiarity with CRM platforms and other banking systems. Desired Qualifications Community leadership. Strong computer skills with an ability to multitask in a demanding environment. Undergraduate degree in business, finance or economics preferred or seven years relevant work experience. Skills Client Experience Branding Client Management Client Solutions Advisory Customer and Client Focus Pipeline Management Credit Documentation Requirements Financial Analysis Oral Communications Prioritization Written Communications Coaching Interpret Relevant Laws, Rules, and Regulations Prospecting Risk Management Employment Details Shift: 1st shift (United States of America). Hours per week: 40. Minimum education requirement: High School Diploma/GED or equivalent work experience. #J-18808-Ljbffr