Senior Customer Service Representative

Senior Customer Service Representative Wells Fargo is seeking Senior Customer Service Representative as part of Business Banking Deposit Application Fulfillment for Consumer and Business Banking. Learn more about the career areas and lines of business at wellsfargojobs.com. In this role, you will: Support clients with fulfilling needs originated during their deposit account opening from the Wells Fargo Online site Perform tasks such as answering inquiries, resolving problems, and providing a best-in-class customer experience while adhering to work guidelines, policies, and regulations Support less experienced representatives and assist managers or supervisors on handling escalated inquiries or complaints Assist customers with detailed requests related to opening new accounts, reviewing required documentation and verifying business relationship ownership Receive direction from management and escalate non routine questions when answering inquiries or resolving issues Perform research to resolve complex customer problems Navigate multiple computer systems as you research customer needs and offer solutions, all while communicating effectively and accurately when delivering information. Assessing customer needs and offering products and services as appropriate Required Qualifications: 2+ years of Customer Service, Financial Services or Contact Center support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Desired Qualifications: Financial services call center experience Experience delivering results in a fast-paced, deadline driven environment Ability to provide strong customer service while listening, eliciting information efficiently, comprehending, and resolving complex customer issues Ability to interact with integrity and a high level of professionalism with all levels of customers, team members, and management Intermediate Microsoft Office Skills (Work, Excel, Outlook and Teams) Knowledge and understanding of reading and interpreting legal documents Ability to navigate multiple computer systems, applications, and utilize search tools to find information Excellent verbal, written, and interpersonal communication skills Good attention to detail and accuracy skills Ability to quickly learn business operations and processes Knowledge and understanding of business banking: products and services Knowledge and understanding of opening new deposit or loan accounts for retail and commercial customers Ability to identify customer needs and obstacles and take the necessary steps to problem solve Ability to navigate multiple computer screens while working on the phone Ability to solve complex customer transactions on multiple systems Work Schedule: Charlotte: 9:00 AM to 6:00 PM (CST) Irving 11:00 AM to 8:00 PM (CST) Job Expectations: Must attend full duration of required 7-week training period Hires receive in-depth classroom training, continued on-the-job training, and coaching to learn about Wells Fargo banking products, procedures, and services Training class starts on September 14 and runs Monday - Friday. This position is not eligible for Visa sponsorship Location: 1525 W WT Harris Blvd - Charlotte, NC 28262-8522 401 Las Colinas Blvd W Building A - Irving, TX 75039-5400 We Value Equal Opportunity Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.