Intake Representative

Job Title

Mid-Cities Medical is a Service-Disabled Veteran-Owned Small Business specializing in servicing in-home medical needs for Veterans. Every effort is made to deliver World-Class Service in delivering government-approved lines of Ventilators, Portable and Stationary Oxygen Concentrator and Supplies to Veterans and their Caregivers throughout Texas, Arizona, and Southern California.

Mid-Cities is seeking a self-motivated, energetic, detail-oriented, and compassionate individual to support care coordination for veterans, hospitals, and patients. This role serves as a critical support function, ensuring all departments are equipped to deliver world-class service while consistently demonstrating compassion and commitment to our veterans.

Do you have a military service record that you would like to share? If so, please include Branch of Service, Discharge Date, and Discharge Rank.

Essential Duties and Responsibilities:

• Process high call volume inbound and outbound calls to and from patients, family members, or medical providers.
• Processing both faxes and order entries, up to 100 per day.
• Coordinate with various branches for remote printing.
• Consistently prioritize precision in data entry. Exceptional accuracy is essential, as it plays a direct role in protecting and saving lives.
• Must be flexible between duties and on-the-job tasks.
• Educate patients/caregivers about oxygen, equipment, or hospital requirements/policies.
• Document patient records accordingly (e.g., Update Prescription line to ensure patient life safety, Renewal, Change, Travel, or Discontinuation, Notes etc.) to maintain file integrity.
• Assist other departments for prescription and route assignment corrections and inquiries.

Shift:

8a - 5pm (On site)

Education and Skills:

• Brightree, Apachetta, or other windows based medical software preferred.
• Advanced data entry skills, 10-Key Type 35 WPM
• MS Excel intermediate level (resizing columns/rows, basic formulas etc.)
• Advance phone and communication skills
• Multitasking is essential, you must be able to communicate effectively while document processes.
• Resolve issues with VA or a similar entity as needed.
• Effectively uses time management skills.

Benefits:

• Hours M-F 8-5 p.m. Weekends may be needed in an emergency.
• 401K with 2% matching
• Employer-Paid Medical, Dental, Vision, Life Insurance, and Long-Term Disability Coverage (Employee-Only Coverage)
• Paid Holidays
• Vacation & Sick Time
• Discretionary Employee Bonus (Performance Based)

Job requirements are subject to change and the above is not an all-inclusive list of possible functions. Skills are not necessarily listed in order of importance.

Requirements:

• Must be legally able to work in the United States.
• High School Diploma or higher education
• Must be able to understand and speak English fluently. Spanish is a plus.
• Experience in a medical office, DME, or hospital.
• Ability to process written and oral communication from various sources.