Sales Specialist - Service

The Sales Specialist Services role provides customer service and sales support for the Marine and Transportation business. This position coordinates customer orders, tracks deliveries, supports pricing and invoicing activities, and serves as a liaison between customers, sales teams, stores, and supply chain partners. The role is responsible for ensuring accurate order fulfillment, resolving service-related issues, managing inventory inquiries, and maintaining a high level of customer satisfaction through timely communication and operational support.Additional Information:This role is not remote/hybrid. This role will report to Sherwin-Williams Branch, TX Houston Commercial 704381 located at 1320 W Pasadena Freeway Frontage,Pasadena, TX 77506-1022.Job duties include contact with other employees and access confidential and proprietary information and/or other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company’s staff, employees, and business relationships.At Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings and innovative solutions make the places and spaces in our world brighter and stronger. Your skills, talent and passion make it possible to live this purpose, and for customers and our business to achieve great results. Sherwin-Williams is a place that takes its stability, growth and momentum and translates it to possibility for our people. Our people are behind the strength of our success, and we invest and support you in:Life … with rewards, benefits and the flexibility to enhance your health and well-being Career … with opportunities to learn, develop new skills and grow your contribution Connection … with an inclusive team and commitment to our own and broader communities It's all here for you... let's Create Your PossibleAt Sherwin-Williams, part of our mission is to help our employees and their families live healthier, save smarter and feel better. This starts with a wide range of world-class benefits designed for you. From retirement to health care, from total well-being to your daily commute—it matters to us. A general description of benefits offered can be found at . Click on “Candidates” to view benefit offerings that you may be eligible for if you are hired as a Sherwin-Williams employee.Compensation decisions are dependent on the facts and circumstances of each case and will impact where actual compensation may fall within the stated wage range. The wage range listed for this role takes into account the wide range of factors considered in making compensation decisions including skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. The wage range, other compensation, and benefits information listed is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable federal, state, and local laws including with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act where applicable.Sherwin-Williams is proud to be an Equal Employment Opportunity employer.  All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract.As a VEVRAA Federal Contractor, Sherwin-Williams requests state and local employment services delivery systems to provide priority referral of Protected Veterans.Please be aware, Sherwin-Williams recruiting team members will never request a candidate to provide a payment, ask for financial information, or sensitive personal information like national identification numbers, date of birth, or bank account numbers during the application process.Minimum Requirements:Must be at least eighteen (18) years of ageMust be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future (e.g., OPT, CPT, H1B, EB-1,etc.)Must be willing to travel as required for this position.Must have a High school diploma or GED.Must have one (1) year of experience in customer service, sales support, order management, logistics coordination, or contract administration. Must have one (1) year of experience using Microsoft Office products (e.g Word, Excel, PowerPoint, Teams and/or Outlook).Preferred Qualifications:Have a bachelor's degree or higher.Have one (1) year of intermediate understanding of P&M portfolio and industry experience. Have software experience in MicoStrategy, Microsfot Access, SalesForce or My Paint Connection Have three (3) years of hands-on experience with Salesforce CRM, Tableau or similar BI tools. Have three (3) years of experience using Microsoft Office products (e.g Word, Excel, PowerPoint, Teams and/or Outlook). Support the MSC Customer Service Manager by assisting with order coordination, customer communication, delivery documentation, invoice support, and issue resolution related to the MSC global supply contract(N3220524R4094). Receive, accept, and provide updates on Purchase Orders received through customer specific ordering platform. Some customers have their own procurement systems that must be logged into in order to do business with the customer.  Send orders to the servicing store or to the AOM inside customer service team for execution. Be included on initial order to the servicing store and be copied on the communication. The order should include a request for the servicing store to confirm both material availability and the ability to meet the requested delivery date. Follow up by the end of the day to ensure the order will be delivered in full and on time. Price quotes Order tracking Product control with the stores and warehouse (J29 Inventory Management) Job Account creation Contact stores with available inventory, verify shelf life, and communicate findings to sales reps as necessary When the servicing store cannot fulfill the order completely or meet the delivery timeline, conduct a nationwide search for the required materials. Communicate with the rep, customer and store. Maintain customer service quality, order accuracy and efficiency with orders Additional Skills & ExperienceStrong attention to detail, problem-solving skills, and ability to manage multiple priorities. Excellent communication and interpersonal skills with a customer-focused mindset. Familiarity with database management, data governance, and record-keeping best practices. Proven ability to build partnerships and influence cross-functional teamsFamiliarity with database management, data governance, and record-keeping best practices. Proven ability to build partnerships and influence cross-functional teams.Posting Date: 2026-10-02