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Help Desk Data Entry Analyst

Ageatia Global Solutions

Help Desk Data Entry Analyst

Location: Indianapolis, Indiana Duration: 06 Months Contract(Hybrid)

The Helpdesk Data Entry Analyst at IDOH plays a critical role in supporting public health initiatives by ensuring accurate and timely data entry while providing exceptional customer service. This position serves as a key link between technology and end-users, assisting healthcare providers, public health staff, and other stakeholders in resolving system-related issues. Ideal candidates will have a strong background in data entry, customer service, and attention to detail to maintain clean, reliable health data. The role requires excellent communication skills, problem-solving abilities, and a commitment to supporting public health systems and workflows.

Key Responsibilities:

  • Respond to inquiries from healthcare providers, public health agencies, and internal users regarding immunization records and system functionality.
  • Investigate and resolve duplicate patient records and incorrect merges in the immunization registry.
  • Utilize data tools and matching algorithms to identify and correct data integrity issues.
  • Document all support interactions in the ticketing system and maintain accurate logs.
  • Provide guidance to users on best practices for data entry and record management.
  • Assist in testing system updates and enhancements.

Required and Desired Skills:

  • 4 years Experience required in a helpdesk or healthcare support role
  • 4 years Experience with deduplication tools, data matching, or record linkage techniques
  • 4 years Experience Excellent communication and customer service abilities
  • 4 years Experience Knowledgeable with ticketing systems (e.g., ServiceNow) and Microsoft Office Suite
  • 4 years Experience Strong analytical and problem-solving skills
  • 4 years Experience Familiarity with immunization information systems(highly Desired)
  • Nice to Have 4 years Experience working with state or local public health departments
  • Nice to Have 4 years Experience Understanding of HIPAA and data privacy regulations
Ageatia Global Solutions
Vacancy posted 1 day ago
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