Accountant

On MetLife’s Global Customer Service and Operations (GCSO) team, customer care is built on trust, empathy, and a commitment to continuous improvement. Whether guiding customers through life's important moments, solving challenges, or simplifying processes with innovative technology, you’ll help deliver a differentiated experience grounded in operational excellence. Backed by a collaborative team, you’ll play a vital role in strengthening the way we care and advocate for millions worldwide. Here, making a real difference isn’t just a goal - it’s what we do, one conversation at a time. The Opportunity The Accountant is responsible for performing complex research, analysis of data, and responding with clarity and in a concise manner. This is an exciting opportunity to assist with complex suspense accounts, cash accounts, and other balance sheet as well as income statement analysis. In addition, the Accountant will need to understand contract level detail and the impact to the financial statements, be able to initiate corrective actions, and will participate in special projects. Success in this role requires the ability to work independently to perform analysis including trouble shooting while having a strong understanding of general ledger and financial statements. The Accountant is responsible for assisting Corporate Finance on questions and research as well as working with metrics. You’ll collaborate closely with Corporate Finance, Business Analysts, Annuity Operations and Life Operations in an environment where every contribution is respected, and every perspective is heard. Key Responsibilities Lead the Accounting Operations team by assisting with research and responses related to the general ledger. Create new reconciliations as needed and enhance existing reconciliation tools and processes. Oversee month-end processes, including the monthly write-off process, loan reconciliations, responses to inquiries from other lines of business (LOBs), special projects, and account cleanup initiatives. Required Qualifications Associate’s degree in accounting or accounting related field Positive and professional attitude Strong attention to detail Proven ability to prioritize, multi-task, handle complexity, and meet deadlines Demonstrate customer-centric focus and strong partnering skills Lead with self-initiative, work independently, and ability to help others Working knowledge of AI capabilities with the ability to evaluate and validate outputs with guidance. Preferred Qualifications Bachelor’s degree in accounting preferred 2+ years Annuity and/or Life Operations experience working with general ledger and reconciliations Experience with excel such as ability to do pivot tables, various formulas including vlookup, ability to write macros Experience with Power BI Experience with reconciliations tools, specifically ReconNet Experience with General Ledger, specifically PeopleSoft Strong team player with willingness to work with others Benefits We Offer Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, paid time off, paid holidays, volunteer time off, tuition assistance and much more! For more information regarding MetLife’s U.S. benefits, please click here. About MetLife Recognized on Fortune magazine's list of the "World's Most Admired Companies", Fortune World’s 25 Best Workplaces™, as well as the Fortune 100 Best Companies to Work For®, MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East. As part of our New Frontier strategy, MetLife is building an AI-enabled, people-centered future. We’re looking for people who bring curiosity, adaptability, and a growth mindset as we use AI to enhance how we serve customers, support communities, and evolve the way work gets done. At MetLife, AI is a responsible partner that supports human judgment, creativity, and continuous improvement while helping us build trust, inclusion, and long-term value. Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we’re inspired to transform the next century in financial services. At MetLife, it’s #AllTogetherPossible. Join us! The expected salary range for this position is $49,100 - $65,500. This role may also be eligible for annual short-term incentive compensation. All incentives and benefits are subject to the applicable plan terms. MetLife is an Equal Opportunity Employer. All employment decisions are made without regards to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law (“protected characteristics”). If you need an accommodation due to a disability, please email us at View email address on click.appcast.io. This information will be held in confidence and used only to determine an appropriate accommodation for the application process. MetLife maintains a drug-free workplace. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liabilities. This posting is for a current vacancy and is anticipated to remain open for at least 90 days from the listed posting date. #J-18808-Ljbffr MetLife, Inc.