Production Administrator I - Req# 584

Operations Professional

As an industry-leading fintech provider, COCC delivers innovative, comprehensive technology solutions and strategic partnerships throughout the Northeastern United States. Listed among American Banker's FinTech 100 and the Inc. 5,000 fastest growing companies in the nation, COCC inspires the industry with innovation and top-quality support. Designated a Top Workplace in Connecticut and a nationally Certified Great Place to Work, COCC recognizes employees as the core of our success.

Inspiring you to become extraordinary in work and life.

We are looking for a dependable Operations professional who enjoys structured work, follows defined procedures, and plays a key role in keeping critical processing platforms running smoothly. This role supports daily production, reporting, and monitoring activities that help COCC deliver reliable service to our clients.

COCC offers a collaborative environment, career growth, and all the benefits you'd expect from an award-winning employer, including:

• Customized training and onboarding to support you in your first year at COCC
• Robust employee development programs aligned with career pathing objectives
• Cutting-edge training and educational resources from vendors like SANS, PluralSight and CBTNuggets
• Generous PTO offerings, benefits and competitive compensation
• On-site fitness centers, wellness incentives, and lifestyle spending accounts
• Tuition Reimbursement
• One-on-one career coaching
• DEIB initiatives championing inclusion and encouraging you to bring your whole self to work
• Financial planning assistance with certified professionals
• Peer recognition programs

Provide operations support to meet established service level agreements

Run assigned batch production schedules using defined scheduling tools

Apply approved ad hoc batch changes to daily production schedules

Identify and report abnormal batch conditions to the shift leader

Monitor alert communications for special Operations requests

Monitor the ATM network and apply corrective actions per documentation

Receive and post file transmissions according to schedules and procedures

Transmit file transmissions according to schedules and procedures

Run report loads and copies following established guidelines

Communicate load and copy issues or delays to the shift leader

High school or technical school diploma

Minimum of one year of computer operations experience

Ability to communicate effectively with all levels of staff and management

Basic knowledge of Microsoft Office applications

Ability to work on site full time, 3:30- midnight Monday through Friday.

Ability to work weekends, holidays, and extended hours as required

The salary range for this job is $45,594 - $61,797 annually. This is an on site position in Avon, CT.

Applicants for employment in the US must have work authorization that does not currently or in the future require sponsorship of a visa for employment authorization in the United States.

COCC is committed to maintaining a drug-free workplace. All applicants are required to pass a credit, background, and substance test prior to employment. COCC procures background and consumer reports in compliance with all Federal and State regulations, including The Fair Credit Reporting Act and applicable Department of Labor laws regarding pre-employment screens. COCC is an equal opportunity employer committed to a community of inclusion, and an environment free from discrimination, harassment, and retaliation.

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