Loan Servicing Representative

Loan Servicing Representative

HB PAL - PALMYRA, MO 63461

Overview

Level Entry Position Type Full Time

Primary Duties & Responsibilities

We are seeking a detail-oriented and customer-focused Loan Servicing Representative to join our team at the Palmyra facility. This full-time position offers a consistent Monday-Friday, 40 hour per week work schedule, providing key support for loan operations and customer service.

This position requires working in person - not remote.

• Operate and reconcile a cash drawer.
• Process loan payments, line of credit advances, deposits, withdrawals, and cash checks.
• Handle funding tickets for new and renewed loans.
• Take and respond to loan servicing phone calls and emails.
• Provide backup support for processing daily reports (Premier Notices, Right to Cure Notices, Activity Posted, Payoffs).
• Handle RMS letters (Mortgage Past Due).
• Process payoff requests.
• Process vehicle lien releases.
• Maintain address changes.
• Order coupon books and assist loan servicing and production staff as needed.
• Support loan officers with administrative tasks.
• Assist with opening and processing insurance mail, sending escrow insurance documentation to the appropriate personnel.
• Assist with tracking insurance correspondence, barcode and scan documents, and communicate with insurance companies when necessary.

Requirements

• Excellent customer service and communication skills.
• High school diploma or equivalent.
• Previous loan department experience preferred.
• Strong attention to detail and organizational skills.
• Working knowledge of banking laws, regulations, and internal policies.
• Proficiency in Microsoft Word, Excel, and web-based applications (data entry, email, etc.).

If you're an organized, detail-oriented professional with a passion for customer service and financial operations, we'd love to hear from you!