Customer Service Representative

Job Description

Job Description

Customer Service Representative

Plateau Lubricant Specialties, LLC, based in Amarillo, TX, is a growing family owned and operated petroleum distributor. We are looking for a highly motivated Customer Service Representative to join our Amarillo team and contribute to our continued success. Our commitment to customer service, reliability, and safety has set us apart serving the agriculture, oil field, industrial, fleet and government accounts throughout the tri state area and beyond.

Job Summary:

The Customer Service Representative supports our warehouse in daily operation procedures to run smoothly. Therefore, he or she needs to have superb time management, organizational skills, and attention to detail. The candidate will be comfortable with general office operations, including electronic correspondence, filing, entering warehouse transfers/orders, and invoicing. Our Customer Service Representative is one of the faces of our organization and therefore should have good people and communication skills to best work with our customers.

Key Responsibilities:

·         Conduct data entry tasks such as invoices, POs, orders, and transfers.

·         Provide clerical and administrative assistance to warehouse staff and management.

·         Collaborate with the sales team to meet customer needs

·         Greet and assist visitors, clients, and vendors in a professional, friendly manner.

·         Maintain a clean, welcoming, and professional reception area.

·         Answer incoming customer inquiries via phone, email and in person.

·         Process orders, returns, and exchanges accurately and efficiently

·         Prepare, edit, format, and send documents and correspondence.

·         Maintain electronic and paper filing systems.

·         Support data entry, recordkeeping, and company documentation.

·         Assist with maintaining and ordering office inventory.

·         Process and distribute invoices, work order and field tickets.

·         Resolve customer complaints professionally

·         Run daily sales, orders, and payment reports to send to upper management

Qualifications:

·         High school diploma or equivalent - 1+ year of receptionist, administrative, or customer service role

·         Strong data entry skills with attention to detail

·         Strong organizational and multitasking skills with attention to detail

·         Excellent phone etiquette

·         Strong verbal and written communication skills

·         Proficient in Microsoft Office Suite, G-Suite, and computers

·         Professional demeanor and ability to work effectively with all levels of staff, customers, and vendors

Benefits:

·         401 (k) and matching

·         Health, Dental, Vision and Life Insurance

·         Paid time off

·         Paid on the job training