Housekeeping Manager

Employment at The Lake House offers a beautiful place to work in a fun, team-oriented, professional setting! Advantages of being a Lake House team member include: Paid Time Off during your first full calendar year for Full Time employees! Medical, Dental and Vision Benefits for Full Time employees! 401k with up to 4% Employer Match! 6 Flex Holidays per year! Membership Discounts to the Sands Family YMCA FREE Lunch and/or Dinner during your shift! Robust and formalized training program to get you doing what you love as soon as possible! Rooms, Food & Bev, and Spa Discounts at The Lake House! Many Employee Discounts at The Lake House and through LifeMart! Company sponsored Community Service and Wellness Events! Reports to Hotel Manager Essential Functions: Recruit and Hire personnel to fill positions when vacant. Prepare weekly schedules in accordance with occupancy and project demands. Maintain all aspects of the bi-weekly payroll cycle including time clock edits and required documentation in a timely manner. Monitor each staff member’s performance to ensure that they are fulfilling the requirements of their position. Counsel employees and give direction on areas which need improvement. Conduct ongoing training with all personnel to ensure that each employee is knowledgeable of their job description, hotel policies, safety and hotel security procedures and that they are maintaining the standards of the hotel in the appropriate time period. Establish a program of monthly departmental staff meetings and daily pre-shift meetings. Record the names of each staff member who attended monthly meetings and the agenda of topics discussed. Ensure staff members are following established procedures for cleaning techniques, chemical use and guest room setups. Ensure all rooms meet established standards by the adhering the daily cycle of guest rooms inspection. Establish and maintain hotel deep cleaning cycle including guest rooms, public space and back of the house areas. Maintain detailed record of deep cleaning programs. Inspect all public areas, grounds, storage rooms, kitchen and employee work areas on a daily basis. Oversee all aspects of the laundry operation to ensure productivity standards are met, safety procedures are followed and the company assets are maintained and protected. Ensure that all employees meet the uniform standards at all times. Ensure each staff member is well versed in proper interactions with hotel guests. Ensure the daily flow of the housekeeping department is optimized for turning over the guest rooms for new arrivals and stayover rooms. Constant communication with the Front Desk Agents is essential for a successful daily turnover of guest rooms. Emphasis to be placed on maximizing the level of service provided to hotel guests at all times. Maintain proper inventory levels to ensure staff members have all the tools and supplies for maximum productivity and guest satisfaction. This includes setting up and maintaining adequate par levels of linen, chemicals, guest room amenities and supplies as well as any other components necessary. Ensure that all staff members are adhering to all safety and security procedures including entering of guest rooms (both staff member and guest request to open guest room doors), lost and found, master key protection, chemical usage, work space safety, reporting lost or damage hotel property, fire safety and reporting suspicious situations. Work closely with the maintenance department to ensure hotel assets are functioning properly and protected. This includes repairs to hotel equipment to maintain the guest experience as well as coordination/assistance with larger projects. As a department head you are expected to maintain a professional positive leadership role at all times. Always be concerned with all areas of the hotel operation and the guest experience. Any other assignments/tasks requested by Hotel Manager or GM. Job Requirements Must be hands on at least 70% of the work time. Required to work weekends, nights and holidays as necessary. Must be flexible with the work schedule based on the demands of the business levels. Stand, walk and work for extended hours. Lift, carry and push up to 50 pounds and push cart weighting up to 250 pounds. Qualifications 2-3 years of housekeeping leadership or supervisory experience. Previous experience at a Preferred Hotels & Resorts property, luxury hotel, or resort property strongly preferred. Strong leadership, communication, and organizational skills with a hands-on management style. Demonstrated commitment to high standards of cleanliness, guest service, and attention to detail. The Lake House believes in equal opportunity for all and is committed to ensuring all individuals have an opportunity to apply for those positions that they are interested in and qualify for without regard to race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic. #J-18808-Ljbffr The Lake House on Canandaigua