Windows Desktop Technician - Onsite, 6-Month Contract

Desktop Technician Location: Owings Mills, MD Onsite Flexibility: Onsite Contract Details Position Type: Contract Contract Duration: 6 months Pay Rate: $30.00–$36.00 / Hour (USD) Work Authorization: Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time. Job Summary The main function of a Desktop Technician is to be responsible for the installation, configuration, and administration of Windows desktops. These roles will support high volume walk-up traffic in the innovations hub at Owings Mills. Key Responsibilities Assist in the software and hardware life cycle management processes including research, packaging, quality assurance, and deployment preparation Set up new users, including desktop configuration, email accounts, LDAP accounts, VPN accounts Support employees, both local and remote, with desktop issues, account issues, and access to various internal services Troubleshoot software issues on employees' desktops/laptops Some off hours support may apply Required Skills Knowledge of Windows OS Experience with desktop installation and configuration Experience troubleshooting desktop issues as well as mobile devices Customer service skills — role requires being customer-facing the entire day in person at the innovation hub Strong troubleshooting skills, including Office 365 suite and Excel Macros Detail-oriented with strong interpersonal skills for walk-up, high-volume support environment Preferred Skills Experience in a financial institution or large enterprise environment Experience working in an innovation hub or lab environment with direct customer interaction Education Requirements Associate's degree in a technical field such as computer science, computer engineering, or related field required Required Experience 5–7 years of experience required (note: quality of troubleshooting experience is weighted heavily — candidates with strong hands-on troubleshooting ability across a range of years of experience will be considered) Benefits Medical, Vision, and Dental Insurance Plans 401k Retirement Fund Important Notes Interview process will be conducted onsite; questions will focus primarily on software troubleshooting This role is located within an innovation hub (new space) and requires the candidate to be customer-facing the entire day, in person Candidates must demonstrate a combination of technical skills and strong customer service skills — the role goes beyond ticket escalation and requires active, hands-on troubleshooting About the Client This client is a leading financial services and asset management organization operating in the Maryland region, with a presence across Owings Mills and the greater Baltimore area. The firm supports technology and data roles at enterprise scale, with a strong emphasis on cloud infrastructure, data analytics, and portfolio management systems. Teams include infrastructure engineers, business systems analysts, data analysts, and technology support specialists who collaborate to drive innovation across global financial operations. About GTT GTT is a minority-owned staffing firm and a subsidiary of Chenega Corporation, a Native American-owned company in Alaska. We highly value diverse and inclusive workplaces and support Fortune 500 organizations across banking, financial services, technology, life sciences, biotech, utilities, and retail sectors throughout the U.S. and Canada. Job Number: 26-14487 Industry: Engineering

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