Account Manager

Account Manager

Calling all innovators – find your future at Fiserv. We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

About the role:

You will serve as the primary point of contact for our merchant clients, ensuring they receive outstanding support and guidance for all merchant processing products and services. Your responsibilities will include managing client relationships, addressing inquiries, providing technical assistance, and proactively resolving issues to maximize client satisfaction. This is an elevated position within Fiserv, supporting our most visible clients. Intellectual curiosity and the desire of a client-first mindset is a must.

What you'll do:

• Build and nurture strong operational relationships with clients through regular communication via video, phone, email, and occasional in-person meetings.
• Serve as a knowledgeable resource on all merchant processing products, troubleshooting issues and guiding clients through solutions to optimize their use of our services.
• Monitor client accounts and identify opportunities to enhance their experience.
• Collaborate cross-functionally with internal teams to address and resolve client concerns, participate in incident response efforts, and contribute to overall process improvement.
• Maintain accurate client records, update client profiles and collaborate with Finance regarding internal audits.
• Prepare and deliver routine reports on client activity, issue resolution, and overall account health.
• Strong organizational skills with the understanding that the role requires to pivot quickly based on shifting priorities.

Experience you will need to have:

• High School Diploma or equivalent
• Minimum of 3 years' experience in advanced client support / customer service roles.

Experience that would be great to have:

• Bachelor's degree in business or finance.
• Experience with project management and enterprise-level issue resolution.
• Experience in the payments or merchant processing industry.
• Preferred experience related to financial technologies, SaaS support, client portfolio management.
• Willingness to travel up to 20% as needed.

If you are passionate about delivering exceptional client experiences and thrive in a collaborative, fast-paced environment, we encourage you to apply for this exciting opportunity.

How you'll work:

This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity.

This role requires use of a computer and audio equipment.

Sponsorship:

You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.

Benefits at Fiserv:

• Fuel Your Life program to support your physical, financial, social, and emotional well-being.
• Paid holidays and generous time away policies.
• No-cost mental health support through Employee Assistance Programs.
• Living Proof program to recognize your peers' extra effort with points redeemable for rewards.
• Eight Employee Resource Groups to foster a collaborative culture and expand your network.
• Unparalleled professional growth with training, development, and internal mobility opportunities.
• Medical, dental, vision, life, and disability insurance options available from day one.
• Retirement planning and discounted shares with the Employee Stock Purchase Plan.
• Tuition assistance and reimbursement program.
• Paid parental, caregiver, and military leave.

Salary Range:

$58,000.00-$81,000.00. These pay ranges apply to employees in Maryland. Pay ranges for employees in other states may differ. Certain Positions are Commissions eligible.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact View email address on click.appcast.io. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv's Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.