Customer Care Specialist (Registrar Focus)

Job Description

Job Description

Description:

Turn Details into Experiences. Turn Interest into Adventure.

Are you the person who color-codes your calendar, catches mistakes nobody else sees, and secretly loves keeping things organized?

We're looking for a Customer Care Specialist (Registration Focus) who thrives on creating smooth, stress-free experiences for members, volunteers, and families. In this role, you'll be the behind-the-scenes hero ensuring girls can register for programs, adults can become volunteers, and every event starts with the right people in the right place.

What You'll DoRun the Registration Experience

• Manage registrations for memberships, trainings, programs, and special events.
• Help create seamless sign-up experiences from start to finish.
• Set up events, participant details, confirmations, and communications across multiple platforms.
• Ensure every customer receives the information they need to feel prepared and confident.

Be the Data Champion

• Maintain accurate membership and registration records across systems including Salesforce, Hybris, UltraCamp, gsEvents, and Rallyhood.
• Monitor data quality and help ensure compliance with council and GSUSA standards.
• Stay current on system upgrades and evolving registration processes.

Solve Problems & Support Members

• Serve as the go-to resource for registration-related questions and challenges.
• Help families, volunteers, and staff navigate memberships, events, and program registrations.
• Resolve issues with ownership, empathy, and urgency.

You're a Great Fit If You...

? Love organization and attention to detail

? Enjoy helping people and solving problems

? Learn new technology quickly

? Can juggle multiple priorities without losing your cool

? Like having a mix of customer interaction and behind-the-scenes coordination

? Want your work to contribute to something bigger than yourself

Why You'll Love It Here

• Your work directly helps girls access leadership, friendship, outdoor adventures, and life-changing opportunities.
• You'll build valuable skills in customer experience, CRM systems, operations, and event management.
• You'll work with a collaborative team that values inclusion, innovation, and continuous learning. [JOB DESC C...(All) 2026 | PDF]
• You'll gain experience with industry-leading platforms and processes.

Schedule

• Full-time, on-site in Salt Lake City.
• Monday through Thursday 8:00 AM to 5:30 PM, plus a Friday half-day.
• Occasional evenings or weekends for special events.

The Bottom Line

If you're looking for a role where your organization skills, customer service mindset, and attention to detail actually make a difference, this is it. You'll help create seamless experiences for thousands of girls and volunteers while building skills that can launch a career in operations, customer experience, nonprofit leadership, or project management.

Requirements:

Qualifications Required:

• Bachelor’s degree or higher required.
• Minimum one year in-person office and customer service experience.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Minimum 1yr of heavy experience in a Customer Relationship Management platform required. Experience in Salesforce preferred.
• Experience working with volunteers and staff in nonprofit or multicultural environments preferred.
• 1 year of previous experience in Girl Scouts (volunteer or staff) greatly preferred.
• Bilingual Spanish speaking and writing highly desirable but not required.

OUR COMMITMENT TO DIVERSITY, EQUITY, INCLUSION, AND RACIAL JUSTICE:

Girl Scouts of Utah embraces a pluralistic movement committed to understanding our similarities and differences, building relationships, and promoting a dialogue of acceptance and respect. We believe we are stronger when we include diverse perspectives, experiences, and approaches.

Statistically, women, specifically women of color, only apply for jobs for which they meet all qualifications. In order to increase diversity and equity in our hiring process, we encourage you to apply even if you don't meet all posted requirements.

Apply today and help connect girls to experiences that change lives.