Part Time Call Center Representative

Call Center RepresentativeOur Lucky Lincoln Gaming team is hiring a part-time, remote Call Center Representative to support our operations and customer service team on the weekends. In this role, you will provide technical assistance over the phone for our 240+ partners to troubleshoot gaming machine issues. You will receive calls from customers and assist with troubleshooting. In the event that the problem cannot be solved over the phone, you will generate service tickets and appropriately escalate the matter.Role overviewPlacing and answering on average 50-65 phone calls a day to address needs, complaints, or other issues with serviceCreate, follow up on, and close tickets as required dailyFocus on increasing percentage of remote fix tickets relative to the total ticketsPrioritize and organize calls according to urgencySupervise the route and status of field technicians and collectors to prioritize their daily scheduleMaintain and update call logs, call records and other important documentationEnsure location owners feel supported and valuedBuilding relationships with location owners and other call center team members based on trust and reliabilityUtilizing relevant software, databases, scripts, multi-line application-based telephone system and application tools appropriatelyReview and communicate low level alerts to the technician and collection teamCompensation$20 - $20 USDOur Core ValuesGet it done attitude! We take ownership of our tasks and challenges, actively seeking solutions and utilizing available resources. While we strive to resolve issues independently, we are also open to seeking guidance when necessary, bringing forward options and ideas to effectively collaborate.5 Star Hospitality! Our customers are paramount, and we prioritize their needs with a sense of urgency and attentiveness, with the aim of exceeding their expectations. We extend this hospitality mindset to our employees and colleagues, recognizing that their satisfaction contributes to overall success.Positive Culture! We engage our customers and coworkers with respect, positivity, and open communication. We always have each other's backs and foster a culture of collaboration and teamwork.Communicate Forward! Effective communication is fundamental to our success. We prioritize keeping everyone informed and aligned, sharing information through appropriate channels to ensure clarity and transparencyEqual Employment OpportunityLucky Lincoln Gaming, LLC., provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. We are committed to an inclusive, equitable and accessible workplace. Accommodations are available upon request for candidates taking part in all aspects of the selection process.RequirementsAbility to multitask with minimal directionStrong communication and interpersonal skills to interact with customers, peers, and managersAttentive to detail with a passion to learn and growAbility to work from 7-5 PM Saturday and SundayHigh school diploma or GED requiredMust be at least 21 years of ageGreat customer service skillsExcellent written and communication skillsPrevious experience in a call center or customer-focused environmentWeekend and evening availability