Assistant House Manager

Assistant House ManagerThe Assistant House Manager is an integral part of the Audience Services team, responsible for creating exceptional experiences for guests and team members, as well as ensuring a smooth and safe operation of events. They will work closely with the House Manager to supervise Usher staff, resolve guests' issues, and generate performance reports.Essential FunctionsLead pre-event meetings with Usher staff to provide relevant information about the day's eventsOversee Usher staff in coordination with the House Manager, providing direction, guidance, and written discipline as necessaryServe as a point of contact for front of house information and needs during an eventResolve guests' issues, such as broken seats, double-booking, accommodating audience members with disabilities, and serve as a liaison to the box office team to resolve seating issuesGenerate and distribute performance reports, including start, end, and intermission timings and event attendanceAccurately record in-depth and sensitive details of events in the Audience Experience "shift log"Relay emergency calls to security personnel, and in the event of an emergency, determine action to be taken with the security supervisor, up to and including evacuation.Education and Experience1-2 years of experience in customer service and event management, preferably in a performing arts centerProven experience in customer service and event managementStrong leadership and interpersonal skillsAbility to effectively communicate and coordinate with different teams and departmentsAbility to work in a fast-paced, high-pressure environmentAbility to work flexible hours, including evenings and weekendsAbility to make decisions and act quickly in emergency situationsAbility to maintain a professional demeanor at all timesEnvironment, Physical Demands and Other ConditionsThis is part-time, hourly role. Hours are event-dependent, and shifts are mostly nights and weekends.Ability to stand/walk for long periods of time up to four (4) hoursResume and cover letter are required when applying for this position.The Philadelphia Orchestra and Ensemble Arts, Inc. does not discriminate in employment on the basis of race, color, religion, gender (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, parental status, or military service.