General Cleaner

Job Description

Job Description

Position Overview:

Maintain all exterior and interior public areas of the hotel in orderly and clean condition, free of rubbish and debris, to meet the hotel’s standards of quality. Assist with guest service requests, as needed.

Essential Functions:

• Maintain all exterior and interior public areas of the hotel; continental breakfast, meeting areas, front desk area, restrooms, lobby, all entrances, hallways, stairways, elevator, and vending areas.

• Respond to guest requests, in a prompt and efficient manner, for cleaning or other service as needed. 

Workplace Attitude, Behavior:

Uphold and abide by the policies in the Associate Handbook, for your position. Follow these policies, rules and regulations for the safe and effective overall operation. Must have commitment to company values. 

Be a good role model and actively seek opportunities to help maintain a positive, respectful and “harassment free” work environment. Report all harassing behavior to a supervisor immediately.

Display a professional attitude, demeanor, conduct and cooperation effort toward guests, peers and management.  Be an excellent team player with all departments of the hotel.

Regular attendance, in conformance with the schedule, is essential to the successful performance of this position. 

Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel operation. Please see your department or scheduling manager.

Work schedule prescribed by the Executive Housekeeper. Work overtime when requested and approved.

You, and your team, must accept a role as an ambassador of the property for our guests. You make a major impression upon our guests regarding their stay at our property. Model the right behavior by doing the right thing for our guests.

Professionally represent the hotel and property when interacting with guests from the community and industry organizations.

Proper uniform is required and maintaining a neat, clean and well-groomed appearance per policy. Must comply with department appearance guidelines.

Attendance, at all scheduled training sessions and meetings, is required.

Channel guest comments, or unsatisfactory reports, to the Housekeeping Supervisor on duty.

Communicate shift/daily operations information, business needs, repair and equipment needs to Management Team

Notify your supervisor, within 24 hours, in the event you may have been injured on the job. Fill out all injury forms required.

Sweep, scrub, polish, vacuum, buff, wax, spot clean and/or strip all floor surfaces, stairs, baseboards, walls, elevators and entrances. 

Clean restrooms; scrub toilets, sinks, walls and floors. 

Dust and wipe clean furniture, pictures, ledges, window sills, vents, lights and other fixtures.

Clean ashtrays, urns, and telephone areas.

Empty trashcans and pick up trash and debris. 

Replenish supplies at the front desk; toilet tissue, towels, soaps, other guest supplies, etc. 

Responsible for snow removal of sidewalks and hotel entryways.  Assist maintenance with exterior grounds.

Assist housekeeping in room mattress rotation.

Comply with hotel, insurance company and OSHA standards.

Maintain, in neat and clean condition, work areas, storage closets and all equipment such as vacuums and carts.

Report all maintenance items, as needed.

Respond, in a prompt and efficient manner, to guest requests for items such as extra cleaning, linen or amenities. 

Keep immediate supervisor promptly and fully informed of all problems, or unusual matters of significance.   Bring these items to his/her attention to allow prompt corrective action, when appropriate.

Report all suspicious persons, actions, or hazardous conditions.

All other duties as assigned.

Qualification Standards:

The individual must possess the job knowledge, skills and abilities, as well as be able to explain and demonstrate that he or she can perform the essential functions of the job.  This being with or without reasonable accommodation, using a combination of knowledge, skills and abilities.

Education: Eighth grade education or equivalent.

Experience: Cleaning experience preferred.

Other established work record preferred.

Specific job knowledge, skills and abilities:

• Communicate effectively with other employees and guests.
• Follow instructions and perform job functions in a timely manner.
• Basic ability of speaking, writing and understanding English to comprehend chemical labels for safety concerns.
• Learn to and apply hazardous chemical, bloodborne pathogen training.
• Possess interpersonal skills including a friendly, outgoing personality.
• Good communication skills.
• Exercise good judgment, is reliable and honest.
• Knowledge of stain removal, cleaning procedures, chemical agents.

Physical Requirements:

• Most work performed indoors.  Temperature is moderately warm.
• Push or pull equipment weighing up to 50 lbs.
• Lift, bend, crouch/stoop, climb, walk, stand, reach, twist, push and pull heavy equipment for extended periods of time.  Lift furniture, equipment and supplies weighing up to 50 lbs.
• Extend arms above head or below waist.
• Climb ladder use lift up to 40 feet in height for extended periods of time

Appearance Guidelines:

Hotel Department uniform is required. See Maintenance Department dress and appearance guidelines. Also, one must maintain a neat, clean and well-groomed appearance.