Healthcare Customer Service Representative - Onsite

Job Title

Join us on our mission to elevate customer experiences for people around the world. As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.6/5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture. Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us. Find a job you'll love today!

In this role, you will take your exemplary customer service skills, patience, understanding, and compassion to answer inbound phone calls for our clients' members. You will answer questions related to their healthcare benefits. We offer the opportunity for you to earn additional cash incentives to reach your goals in addition to your base pay. We offer medical, dental, vision, and 401K benefits, as well as earned PTO.

Job Requirements

• Provide exceptional customer service with compassion, empathy, and patience while our members navigate through their insurance and medical needs.
• Professionally handle a high volume of incoming calls.
• Ability to utilize and navigate multiple systems simultaneously.
• Be dependable and meet all attendance requirements.
• Resolve customer issues via one-call resolution guidelines and/or escalated processes.
• Meet or exceed company and client performance metrics.
• Continuously evaluate and identify opportunities to drive process improvements that positively impact our client and its customers.
• Responsible for handling de-escalation calls
• Ability to accept and embrace changes within the current business environment.

Qualifications

• High school diploma or GED
• Ability to pass a background check and drug screen.
• A demonstrated passion for excellence concerning treating and caring for customers, especially senior citizens.
• Strong decision-making and analytical abilities.
• Ability to identify customer needs and articulate products and services.
• Schedule flexibility to include weekends, evenings, possible holidays, and occasional overtime.
• Highly developed sense of integrity and commitment to customer satisfaction
• Meet all attendance and dependability requirements.
• Be a team player.

Equipment Requirements

• Plantronics 3320 Blackwire
• Plantronics 5220 Blackwire
• Plantronics EncorePro 520 + DA80 USB Plug Adapter

Everise will provide the rest