Warranty Claims Analyst - Bensalem, PA

Job Title

Daily

• Advise sales, parts, and service managers on warranty-related matters to ensure our customers receive fair value while recovering maximum dollars.
• Assure that our Service Departments follow procedures and complete warranty requirements on warranty service calls and other service documents.
• Assure all Caterpillar and other product lines' warranty requirements are met daily, and warranty issues are resolved immediately.
• Communicate with Factory Warranty Analysts and Service Operations Rep. when necessary to ensure fair claims settlement.
• Advises Corporate Warranty Manager without delay any discrepancies and problems associated with claim recovery, maintenance, processing, and procedures. (i.e., Excessive Labor, partial settlements, zero settlements)
• Assist the Service Departments in all divisions with warranty service calls and claims processing when necessary.
• Analyze and process on a timely basis suspected warranty failures to determine responsibility and fair settlement of claims to all parties concerned.

Weekly

• Analyze settlement maintenance (i.e., Status: pending, held) and process to maintain the accuracy of accounting reports.
• Assure, when presented, that warranty service calls are finished and invoiced without delay. Respond to inquiries and provide warranty-related data on all product lines when requested by customers, co-workers, TEPS dealers, and the credit department promptly.

Recommended Qualifications:

• High School Diploma or equivalent required; Associate degree preferred.
• Minimum 5 years experience in the heavy equipment or automotive industries and equivalent combination of training and experience, which provides the required knowledge, skills, and abilities.
• Excellent communication and interpersonal skills, both verbal and written.
• Experience with Microsoft Office, Excel, and Word.

Equal Opportunity Employer

Foley, Incorporated does not discriminate against any person applying for employment based on race, color, sex, age, religion, national origin or citizenship status, physical or mental disability, marital status, sexual orientation, gender identity, status as a covered Veteran, or any other legally protected status.

This contractor and subcontractor shall abide by the requirements of 41 CFR 60.300.5(a) and 41 CFR 60.741.5(a). These regulations prohibit discrimination against qualified individuals on the basis of disability and protected veteran status, and require affirmative action by covered prime contractors and subcontractors to employ and advance in employment qualified individuals with disabilities and protected veterans.