Cage & Player Services Lead

Overview The Cage & Player Services Lead assists the Cage & Player Services Leadership Team in operating the Cage. Specific Duties and Responsibilities Responsible for supervising the Cage operation and Player Services. Responsible for guest service, relations and disputes to assure that our guests have a favorable gaming experience. Ensure the safety and security of Team Members and guests. Facilitates, processes and programs to effectively control and reduce loss time injuries. Delegates duties and assigns responsibilities to staff. Assist in development of Team Members and participates in the coaching & retention process. Abide by and ensure that all policies and procedures are being followed to safeguard the gaming facilities assets and funds. Review Cage activities and promotions with Cage & Player Services Leadership Team. Fill-in as a Cashier and/or Main Banker when necessary (refer to the Cashier & Main Banker’s Job Description). Other duties as assigned. Standards of Performance Management abilities demonstrated in managing the Cage profitability. Maintaining a professional working relationship among all personnel. Oral and written communication skills. Willingness to assume shift responsibility relative to the performance of the department. Black shoes required. Education, Training, and Experience One to Three years of experience in a cashier/banking environment is preferred. Valid Racing License. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit or stand; walk; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate to loud. The employee is subjected to circulate throughout the assigned areas, including the smoking area, actively observing players and functioning of machines. Seniority level Associate Employment type Full-time Job function Finance, Management, and Customer Service Industries Gambling Facilities and Casinos Location: Louisville, KY Salary: $30,000.00 - $60,000.00 #J-18808-Ljbffr Derby City Gaming Downtown