Consultant II International Relocation - US Based Remote

International Assignment Consultant II - remote Job Description The IAC serves as the “navigator” of the relocation process for his/her international assignees. Responsibilities include, but are not limited to: administering relocation policy/program for assignees; fully understanding and counseling the International Life Cycle Milestones; counseling on all authorized benefits and services, coordinating the shipment of household goods, destination services and expense management. MAJOR DUTIES AND RESPONSIBLITIES Maintain an assigned caseload while providing single point of coordination for all phases of international relocation activities on behalf of the Client as outlined in contractual agreement; Demonstrate knowledge of Cartus products and services in all interactions; Deliver Cartus products and services to assigned customers according to Cartus and Client standards, programs and policies Manage CAD report to ensure Service Status Maintenance compliance and move milestones Maintain and enhance relationships with internal Cartus departments and external suppliers. Manage and maintain data within Cartus systems to adhere to Cartus and Client audit requirements; Identify areas of improvement; relating to services, processes and policies; Recognize, identify and promote opportunities to generate increased revenue Participate in special projects as needed EDUCATION AND EXPERIENCE Bachelor's degree or equivalent work experience required. Previous experience with international relocation, living or working abroad preferred 2-3 years customer service experience required Demonstrates ability to be proactive and excel in a fast paced environment Proficient computer skills and in-depth knowledge of relevant software and systems (Microsoft Outlook, Excel, etc.) Exemplary written and verbal communication skills KEY COMPETENCIES Customer advocacy and superior customer service skills Clear and concise written and verbal communication skills Strategic thinker - strong judgment and decision making skills Interpersonal / Influencing skills Detail oriented; ability to multitask Strong relationship management skills; Organizational and planning skills; Proficient in being proactive; Excellent problem analysis and problem solving ability Ability to understand and adapt to customer, client and business needs; Interest in growth opportunities; Independent thinker, who also works well in a team Cultural awareness Innovative and resourceful Ability to be flexible Manage stress and pressure EEO Statement: EOE including disability/veteran #J-18808-Ljbffr