Field Technician
TGW Systems Inc.
The Field Service Technician is a critical member of the TGW Lifetime Services (LTS) team, responsible for supporting an existing customer base through the installation, maintenance, troubleshooting, and repair of material handling systems. This is a travel-based role that focuses on maximizing equipment uptime and customer satisfaction by delivering high-quality technical service across conveyor systems, shuttles, cranes, AS/RS, and related equipment. In addition to field support, the technician contributes to training, root cause analysis, remote troubleshooting, and continuous improvement initiatives.
What you'll be handling
- Perform on-site installation, maintenance, troubleshooting, and repair of material handling equipment, ensuring optimal system performance and uptime.
- Evaluate customer equipment conditions, including preventive maintenance practices, spare parts inventory, and operator competency; provide recommendations for improvements and additional services.
- Document all service activities in detailed reports, including issue identification, root cause analysis, and corrective actions; escalate barriers to resolution as needed.
- Provide remote and on-site technical support through hotline services, including troubleshooting via phone, VPN, or emergency site visits.
- Deliver training to customers and colleagues, both formally and informally, to enhance equipment knowledge, operational effectiveness, and best practices.
- Conduct service work in a cost-conscious manner while maintaining high standards of quality and customer service.
- Bachelor's degree or technical degree in Electrical, Electronic, or Controls Engineering, or equivalent combination of education and hands-on experience.
- 3-5 years of electro-mechanical troubleshooting and repair experience, preferably with material handling systems (conveyors, AS/RS, etc.).
- Ability and willingness to travel 80-100%, often with short notice.
- Proficiency in troubleshooting electro-mechanical systems.
- Familiarity with PLC programming platforms (Allen-Bradley, Siemens, Rockwell, Beckhoff).
- Strong communication skills with the ability to build customer confidence and explain technical concepts clearly.
TGW offers full medical, dental, and vision benefits, 401K with company match, tuition reimbursement, competitive pay with PTO package offerings, along with safety shoe, protective eyewear, and fitness reimbursement.
TGW is an equal opportunity employer.
Vacancy posted 2 days ago
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