Digital Service Expert (Product Management) (Remote From Anywhere In CO)

Digital Service Expert

Together, we innovate for a stronger Colorado. The work of employees at the Governor's Office of Information Technology (OIT) is challenging and diverse because the needs of agencies, customers and Coloradans constantly evolve. But our focus never changes: improve the lives of all Coloradans through innovation and collaboration. We're building one of the nation's leading government IT organizations by reimagining how we support agencies, building first-of-their-kind applications, and creating an inclusive, collaborative culture, together. Join us in the important work of providing equitable access to services.

This position is term-limited with an anticipated end date of approximately three years from the date of hire. This position is eligible for State employee benefits and may be extended as the situation warrants.

The Digital Service Expert with a focus on Product Management is a senior product manager role responsible for owning a product, service, or significant part of a product. This position offers a unique opportunity to fundamentally improve how Colorado delivers digital services while ensuring they are truly accessible and beneficial to all residents. Your work will directly impact how millions of Coloradans interact with their government services while supporting Colorado's mission of expanding opportunity and reducing poverty.

In this role, you will set product direction, manage priorities, and work with cross-functional teams to deliver outcomes that meet user and organizational needs. You will use research, data, stakeholder input, and delivery constraints to make product decisions and guide continuous improvement.

This role will help shape Sign in with myColorado, Colorado's shared sign-in and digital account service built around a clear vision: using myColorado as the single account people can use to access state services and prove their identity.

The role may include developing roadmaps, defining success metrics, leading discovery and delivery, aligning stakeholders, and coaching teams or partners in modern product management practices.

Working under the direction of the product lead, this role will own detailed product work for key parts of the service, including user flows, requirements, metrics, iteration, and delivery coordination. As the portfolio grows and priorities evolve, this role may shift to support or own other services or product areas.

Some of the Key Responsibilities:

• Own and iterate on detailed product requirements for sign-in, account creation, identity verification, MFA, account recovery, consent, and account management flows.
• Translate product strategy and roadmap priorities into clear user stories, acceptance criteria, and delivery plans.
• Manage and prioritize the product backlog in partnership with engineering, design, security, operations, and agency teams.
• Use analytics, research findings, support trends, and user feedback to identify issues and recommend improvements.
• Drive agency adoption and onboarding by clearly articulating the value of Sign in with myColorado, clarifying requirements, validating user journeys, and coordinating launch readiness.
• Document product decisions, tradeoffs, risks, and dependencies.
• Help ensure Sign in with myColorado is secure, usable, scalable, and sustainable as more services adopt it.

Success in this role requires someone who can navigate complex stakeholder environments independently, translate between technical and non-technical audiences, and build sustainable processes that outlast any single project. You must be highly adaptable and comfortable with changing priorities as we learn what works best for Colorado.

Digital Service Expert is a technical leader with a proven track record in their skill-set of delivering IT products and services. While all positions will contribute to the entire mission of OIT and CDS, some positions will focus on specific aspects of the mission, such as software engineering, product management, etc.

A wide salary range is posted for this position and any job offer is based upon a salary analysis to comply with the Colorado Equal Pay for Equal Work Act. The salary analysis considers relevant experience, education, certifications, and state seniority as compared to others doing substantially similar work. While most salary offers are made within the posted range, occasionally an offer is made below or above the posted range based upon this salary analysis. This is a skills-based job announcement. The required minimum qualifications and/or education (if substituting for the proven experience, knowledge, and skills) are as follows:

• The minimum of five (5) years of experience delivering product management, user experience research & design, software development, or related concepts in complex environments.
• Documented proficiency in working collaboratively with teams across the software development life cycle.

Substitutions:

• Additional appropriate education will substitute for the required experience on a year-for-year basis, but cannot completely substitute for these qualifications.
• Training or Certification related to the work assigned to the position will be assigned credit towards substitution for experience and/or education, but cannot completely substitute for these qualifications.

Preferred Qualifications:

• 5+ years of product management experience owning complex digital products from discovery through delivery and iteration. Experience working in environments related to identity management, authentication, or SSO.
• Demonstrated ability to independently and collaboratively lead cross-functional teams, including engineering, design, data, operations, and business stakeholders.
• Experience defining product strategy, prioritizing roadmaps, using qualitative and quantitative data to make decisions, and measuring outcomes against clear success metrics.

Conditions of Employment:

• This position may require travel within the specified geographic area, and to locations across the state as needed.
• This position may require on-call duties as needed by the position.

If this posting indicates "remote from anywhere in CO" in the title, periodic reporting to the primary state work location designated for the position is required. All remote work must be performed in Colorado. While candidates from out of state will be considered for this role, the candidate selected for the position must relocate and reside in Colorado on the first day of their new position. A reasonable timeframe for relocation will be established on an individual basis, while considering business needs, and determining a start date.

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