Product Manager: Customer Onboarding Experience

Role Description

You are a technically fluent, customer-obsessed PM who gets energized by removing friction from developer workflows. You have a strong instinct for what makes integrations feel fast and safe, and you know how to balance developer needs with long-term product maintainability. You bring systems thinking to SDK and tracking decisions, hold a high bar for integration correctness and reliability, and are energized by the challenge of reducing time-to-value for the teams and customers who depend on you.

As the PM for Customer Developer Experience + Customer Data Integrations, you will own the end-to-end integration journey for Constructor's customers and SIs — from first setup through long-term adoption. Your north star is time-to-value: making it fast, correct, and reliable for any team to integrate with Constructor and start getting results.

You will span two tightly connected surfaces:

• CDX — SDKs, UI libraries, integration patterns, docs, and the extensibility model that lets customers build on Constructor without accumulating hidden complexity.
• CDI — tracking/instrumentation, data attributes, event validation tooling, and the reliability + correctness of the data flows that power Constructor's AI.

Day-to-day, you will:

• Define and drive a roadmap that measurably reduces integration time, defects, and escalations.
• Improve integration correctness for key tracking flows (search → PDP → conversion, sponsored click tracking, etc.) by reducing common failure modes and adding robust validation and diagnostics.
• Build and evolve validation and debugging tooling that empowers customers, Solutions Engineers, and Customer Success to self-serve faster.
• Define clear support and capability boundaries to reduce high-visibility escalations and improve customer predictability.
• Partner with Engineering, Solutions/CS, and other Product teams to sequence work, de-risk launches, and ensure new capabilities ship integration-ready.
• Define and report a CDX+CDI KPI stack (time-to-first-value, adoption, defect rate, escalation volume, doc findability) and drive continuous improvement.

Qualifications

• 3+ years of product management experience shipping developer-facing or integration-heavy products — such as SDKs, APIs, web tracking/instrumentation, data pipelines, or developer tooling.
• Demonstrated ability to reduce time-to-value or integration complexity in a B2B SaaS environment — with concrete, measurable outcomes.
• Technical fluency sufficient to reason credibly about event flows, browser/web constraints, attribution, versioning, breaking changes, and rollout risk — without needing to be an engineer.
• Track record of strong cross-functional collaboration: aligning Engineering, Customer Success, Solutions, and other Product teams on priorities and support boundaries.
• Comfort defining metrics and making decisions with imperfect data; experience building and reporting product health dashboards.
• Strong written communication — clear specs, integration guides, capability docs, and stakeholder updates.

Benefits

• ️ Unlimited vacation time - we strongly encourage all of our employees take at least 3 weeks per year
• A competitive compensation package including stock options
• Fully remote team - choose where you live
• ️ Work from home stipend! We want you to have the resources you need to set up your home office
• Apple laptops provided for new employees
• ‍ Training and development budget for every employee, refreshed each year
• Maternity & Paternity leave for qualified employees
• Work with smart people who will help you grow and make a meaningful impact
• Company sponsored US health coverage (100% paid for employee)