Growth Customer Success Manager

Growth Customer Success Manager

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Growth Customer Success Manager based in Germany.

This role offers the opportunity to become a trusted partner for customers by managing their full post-sale journey and helping them achieve long-term success. You will build strong relationships, drive customer retention, and identify opportunities for account growth through proactive engagement and strategic guidance. Working within a global and remote-first environment, you will collaborate with sales, operations, and product teams to deliver exceptional customer experiences. The position combines relationship management, commercial impact, and operational excellence, giving you the ability to directly influence customer satisfaction and business growth. You will use data, automation, and modern customer success tools to create scalable processes and meaningful outcomes. This is an ideal opportunity for a customer-focused professional who enjoys ownership, autonomy, and continuous improvement.

Accountabilities

• Manage the complete customer lifecycle, from onboarding through long-term partnership, ensuring customers receive consistent value and high-quality support.
• Act as a trusted advisor and advocate for customers by understanding their goals, addressing challenges, and providing proactive guidance.
• Drive customer retention by monitoring account health, identifying risks, preventing churn, and developing effective success strategies.
• Identify expansion opportunities, including upselling and cross-selling initiatives, while maintaining strong customer relationships.
• Collaborate closely with sales teams to align customer expectations, support smooth handovers, and contribute to revenue stability.
• Maintain structured account management routines using customer success platforms and internal tools to monitor engagement, automate workflows, and track outcomes.
• Communicate with customers through asynchronous channels and targeted live interactions to provide efficient and personalized support.
• Translate customer feedback into actionable insights by collaborating with internal teams to improve products, processes, and service delivery.
• Contribute to operational improvements, documentation, training initiatives, and the adoption of automation and AI tools to increase efficiency.
• Prepare clear customer insights and account updates to support internal decision-making and strategic planning.

Requirements

• Proven experience in a Customer Success Manager role or a similar customer-facing position.
• Strong understanding of customer lifecycle management, retention strategies, and account growth practices.
• Ability to work independently, manage priorities, and take ownership of customer outcomes in a remote environment.
• Excellent relationship-building and stakeholder management skills, with the ability to communicate effectively with customers and internal teams.
• Strong written and verbal communication skills in English, with the ability to present ideas clearly and professionally.
• Experience using customer success platforms, CRM systems, support tools, or workflow automation solutions is preferred.
• Analytical mindset with the ability to interpret customer data, identify trends, and make informed recommendations.
• Comfortable managing complex situations, escalations, and customer challenges with a solution-oriented approach.
• Interest in leveraging technology, automation, and AI tools to improve customer experience and operational efficiency.
• Proactive, curious, and adaptable, with a continuous improvement mindset.

Benefits

• Competitive salary package with base compensation and performance-based variable pay.
• Fully remote work environment with the flexibility to work from anywhere.
• Flexible working hours within an asynchronous culture.
• Flexible paid time off to support work-life balance.
• Sixteen weeks of paid parental leave.
• Mental health and wellbeing support services.
• Stock options and long-term growth opportunities.
• Dedicated learning and development budget.
• Home office budget and IT equipment provided.
• Support for coworking spaces and local team events.
• Opportunities for career development and internal mobility within a global organization.