Customer Service Representative

Join ProMach and shine. Whether you’re creative, strategic, persuasive, or mechanically inclined, there’s a place for you here. Be a problem-solver, a closer, a futurist—whatever drives you. At ProMach, you’ll be challenged and rewarded as you help improve packaging performance and shape the future of automation. And we’ll be proud to have you on the journey. About the Role The Customer Service Representative handles all Service Agreements to improve customer efficiencies, trains on proper PM procedures to keep machines from going hard down, focuses on selling more aftermarket parts, and covers the value of Fogg Service for new equipment sales. Handles regular service calls between service agreement visits. Responsibilities Stay customer-focused providing complete and total customer satisfaction. Stay in communication with the Service Group to get reports done, get parts or information for the customer, see which job is next. Debrief Customer Service Manager‑Service/Project Manager after service trip discussing information pertinent to general sales activities and new sales opportunities. Get with the parts department to bring to the customer the extended parts list and express the importance of having the long lead time items in stock to keep from having extended downtime. Work with Engineering to design specialty items necessary to complete an order; this may involve systems and/or parts necessary to interconnect Fogg equipment with existing customer equipment. Preferably be able to work on mechanical, electrical and programming issues. Qualifications Ability to handle mechanical multi‑task problems that may be encountered. High School diploma and 5 years manufacturing experience; skills include welding, parts fabrication, installation of machinery, basic electrical skills, light programming and conveyor work. Working knowledge of drafting and application to specification and components. Working knowledge of plumbing and electrical components. Travel required up to 25% of the work year. Able to lift a maximum of 50 pounds. Excellent verbal and written communication skills. PC/Computer skills, including word processing and spreadsheet applications. Knowledge of CAD preferred (SolidWorks used). Benefits In addition to growth opportunities, you receive a comprehensive compensation package that includes salary, medical/dental/vision programs, life insurance, disability insurance, paid time off, a retirement savings plan with company match, and a wellness program. Eligibility for benefits is on the first day of employment. ProMach is an Equal Opportunity Employer. Pro Mach uses E-Verify to verify employment eligibility of all new hires to work in the United States. Pro Mach is a drug‑free workplace. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. #J-18808-Ljbffr