Business Analyst

Job Description

Job Description

The Role

As a Senior Business Analyst, you blend deep experience in health care benefits and product development with a passion for analysis, harnessing technology to solve complex business problems while delivering and implementing technology solutions within a digital experience. You will work closely with a Product Owner (Squad Leader) and technology teams to create, prioritize, and maintain the product backlog, as well as translate business requirements into technical requirements to help the team deliver business solutions with the highest customer value. You are energized by the prospect of joining a dynamic, innovative team in a fast-paced, entrepreneurial, and data-driven environment.

The Business Analyst (BA) is part of the Business Analyst Chapter, which supports product development across multiple health care domains. The BA works on a cross-functional Agile Scrum team (squad), collaborating with technology and business customers to develop and implement digital product and service features in health care applications from inception to delivery. These squads continue to bring new healthcare capabilities to digital experiences within web and mobile applications.

• Bachelor's degree preferred.

• 3–5 years of Systems Development Business Analyst experience, ideally working in an Agile Scrum environment, with proven ability to work across multiple cross-functional teams.

• Solid understanding of health care and/or benefits administration and/or product development.

• Proven expertise in various business analysis methodologies and techniques, including data analysis, use case development, story writing, user acceptance testing, and product documentation.

• Solid understanding of the architecture and deployment needed to support web development.

• Interact closely with Subject Matter Experts and business partners to elicit product requirements.

• Work with UX Design (UXD) teams to support prototyping.

• Skilled in MS Word, Excel, PowerPoint, Visio, and JIRA or similar Agile backlog management and testing tools.

• Certified Business Analysis Professional (CBAP) or Certified Scrum Product Owner (CSPO) certification is a plus.

• Skilled at translating business vision into well-defined and prioritized user stories for the team backlog.

• Ability to understand complex customer needs, translate them into user stories with concrete acceptance criteria, and drive solution formulation with a cross-functional team.

• Customer-focused with a proven commitment to delivering frequent, high-value features.

• Look for opportunities to innovate and take thoughtful risks to improve outcomes.

• Excellent listening, verbal, written, and presentation skills.

• Ability to lead, facilitate, and drive individual and group meetings toward common goals.

• Highly organized with the ability to prioritize and work under tight deadlines.

• Skilled at building relationships, fostering strong teams, and influencing others.

• Self-motivated team player with the ability to plan and complete work independently while managing dependencies effectively.

• Strong business judgment and ability to maintain confidentiality.

• Experience providing consulting, support, and guidance to leadership, squad members, and other stakeholders to influence culture and behaviors.

• Work in a Scrum Agile environment to deliver software.

• Lead and conduct business analyses to formulate recommendations.

• Identify and define solutions to business problems through the creation and documentation of system and process specifications.

• Create, document, and manage the Scrum team backlog, including writing user stories, defining acceptance criteria, supporting prioritization, and facilitating backlog refinement sessions.

• Collaborate closely with business partners, development teams, external vendors, and QA throughout requirements gathering, design, testing, implementation, and the overall software development lifecycle.

• Support deployment, business readiness, and solution enablement, including documenting enablement tasks, preparing user documentation, delivering solution training to internal teams, and supporting communications.

• Prioritize multiple initiatives and business analysis tasks simultaneously.