Law Office Administrator - Charlotte, NC

Law Office Administrator - Charlotte, NC

Charlotte, NC Cordell & Cordell has the benefits you'd expect from a large national firm. We offer competitive compensation, exceptional health care benefits, and prioritize work-life balance to ensure the well-being and productivity of our employees. Our focus on family law allows us to make a meaningful impact by helping families navigate challenging and pivotal times in their lives.

Why This Role Matters

As the first point of contact for our potential and current clients, you play a critical role in shaping the client experience. You'll ensure consultations are scheduled efficiently, communications are handled with care, and attorney calendars run smoothly helping clients feel supported from their very first interaction. This role also contributes directly to new client conversion and retention with bonus opportunities tied to performance.

What You'll Do

Serve as the primary point of contact for incoming client inquiries

Schedule, confirm, and reschedule consultations

Manage attorney calendars to maximize efficiency

Conduct timely follow-up with prospective clients

Deliver a professional, empathetic intake experience

Enter and maintain accurate client data in our Case Management System

Monitor and respond to calls, emails, and voicemails promptly

Maintain an organized office and reception space

Coordinate couriers, process servers, and marketing materials

Process deposits, invoices, and check requests

Handle sensitive client information with discretion and care

What We're Looking For

We're looking for someone who brings a blend of professionalism, reliability, and a commitment to quality client service. Ideal candidates will possess:

High school diploma or GED

Experience in a law office, medical office, or professional setting preferred

Strong communication and client service skills

Highly organized with strong attention to detail

Ability to multitask and manage competing priorities

Proficiency in Microsoft Office (Word, Outlook, Excel)

Professional presence and dependable attendance (on-site, MF, 85)

Proactive, solutions-oriented mindset

Acknowledgement: The above statements describe the job's essential responsibilities and requirements. They are not an exhaustive list of the duties that may be assigned to job incumbents.

Cordell & Cordell provides exceptional benefits and a great working environment including:

• Medical Plans: including HDHP, PPO, HSA and FSA
• Dental, Vision, Life and AD&D, Long-Term Disability, and Short-Term Disability Insurance
• 401(k) Savings with Employer Matching
• Paid time off
• Participate in our Wellness Program and potentially earn Employer Paid health premiums!