Shift Leader

Company Overview Sully's Steamers creates delicious sandwiches by placing excellent ingredients between two halves of a bagel. The sandwich is placed in a steamer, creating a hot, melty, tasty meal that no other concept creates. We are committed to providing a joyful work environment fostered by a crew of like-minded hospitality professionals. Benefits Travel opportunities Great tips Advancement opportunities Free meals Flexible schedule Job Summary The Shift Leader is responsible for effectively leading Sully's Steamers Restaurant according to operational policies and procedures. This position reports to the General Manager/AGM. Responsibilities Adhere to company standards and service levels to increase sales and minimize costs, including food, beverage, supply, utility, and labor. Enforce sanitary practices for food handling, general cleanliness, and maintenance of kitchen and dining areas, and maintain a professional restaurant image, including restaurant cleanliness, proper uniforms, and appearance standards. Ensure compliance with operational standards, company policies, federal/state/local laws, and ordinances. Ensure consistent, high-quality food preparation and service. Ensure positive guest service in all areas. Respond to complaints, taking appropriate actions to turn dissatisfied guests into return guests. Provide direction to employees regarding operational and procedural issues. Follow up with employees on assigned tasks and monitor training of employees during shifts. Develop employees by providing ongoing feedback and establishing performance expectations. Qualifications Knowledge of computers (MS Word, Excel, Google Suite). Proficient in the following dimensions of restaurant functions: food planning and preparation, security, company policies and procedures, and personnel management. Must possess a valid driver's license. Must be eligible to work in the United States. Must be willing to submit to a background check. #J-18808-Ljbffr Sully's Steamers