HUMAN RESOURCES MANAGER

HR Manager

Custom Truck One Source "CTOS" based in Kansas City, MO is one of the largest providers of specialty equipment, parts, tools, accessories and services to the electric utility transmission and distribution, telecommunications and rail markets in North America. With sales, rentals, aftermarket parts and service, equipment customization, remanufacturing, financing solutions, and asset disposal, our team of experts, vast equipment breadth and integrated network of locations across North America offer superior service and unmatched efficiency for our customers.

Your success is what's next with Custom Truck One Source.

The HR Manager serves as the senior HR practitioner and operational leader for approximately 1,200 employees across two locations: the Kansas City corporate and primary manufacturing facility and the Sedalia, Missouri location. Reporting directly to the VP of Human Resources, this role owns the day-to-day execution and strategic delivery of human resources across the full employee lifecycle with particular depth in employee relations, legal compliance, complex investigations, and workforce management.

This is a working manager role with five direct reports based in Kansas City: an Assistant HR Manager, an HR Generalist, an HR Coordinator, and two front desk/reception staff. The HR Manager is accountable for the development and performance of this team while simultaneously functioning as the primary subject matter expert on complex HR matters for managers, supervisors, and site leadership across both locations. The scope and complexity of this role demands a seasoned HR professional who can operate both strategically and in the details.

The HR Manager leads a team of five direct reports, all based at the Kansas City location:

• Assistant HR Manager serves as the primary backup and secondary HR authority; supports ER matters, manages a defined employee population, and assumes the HR Manager's responsibilities in their absence.
• HR Generalist supports employee programs, HRIS data integrity, leave administration coordination, onboarding, and day-to-day employee support.
• HR Coordinator manages administrative HR functions including personnel records, I-9 compliance, HR inbox triage, and onboarding logistics.
• Front Desk / Reception Staff (2, Kansas City) first point of contact for employees and visitors at the Kansas City facility; support HR administrative functions as directed.

HR support for the Sedalia location is extended through the HR Manager and team on a remote basis, supplemented by regular on-site visits to the Sedalia facility approximately every other month (estimated 6 visits annually; day trips typical given the approximately 90-mile distance).

Primary responsibilities include:

• Employee Relations & Investigations
• Legal Compliance & Leave Administration
• Leadership & Team Management
• Strategic HR Partnership
• Workforce & HR Operations

The HR Manager is expected to exercise independent judgment and make final decisions in the following areas without requiring escalation:

• Employee relations case management, investigation findings, and recommended corrective actions
• Leave of absence determinations, including FMLA eligibility, ADA accommodations, and return-to-work decisions
• Day-to-day HR policy interpretation and application
• Performance coaching recommendations to managers
• Workers' compensation coordination and return-to-work planning

The HR Manager is expected to consult with and escalate to the VP of Human Resources on matters involving: potential litigation or legal exposure, terminations, significant policy exceptions, or matters with cross-functional or multi-location implications.

Required qualifications include:

• Bachelor's degree in Human Resources, Business Administration, or a related field; or equivalent professional experience.
• Minimum 10 years of progressive HR experience, including at least 5 years in a manager or senior HR generalist role.
• Demonstrated experience managing complex employee relations matters and conducting formal workplace investigations.
• In-depth working knowledge of FMLA, ADA, Title VII, FLSA, and Missouri state employment law.
• Experience managing workers' compensation claims and coordinating with carriers and legal counsel.
• Prior experience supporting multi-site or high-headcount environments (manufacturing experience strongly preferred).
• Proven ability to manage and develop a team of HR professionals.
• Strong HRIS proficiency; ability to generate and interpret workforce data and reporting.
• Ability to travel approximately 10%, primarily consisting of day trips to the Sedalia, MO location (approx. 90 miles).

Preferred qualifications include:

• PHR, SPHR, SHRM-CP, or SHRM-SCP certification.
• Experience in a combined corporate and manufacturing or industrial environment.
• Prior experience with legal correspondence, EEOC charge response, or employment litigation support.
• Familiarity with ADP or similar HRIS platforms.

The following competencies are essential to success in this role:

• Judgment & Decision-Making
• Legal & Regulatory Acumen
• Investigation Rigor
• Team Leadership
• Confidentiality & Trust
• Multi-Site Effectiveness

Custom Truck One Source is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Please note that we do not offer sponsorship for work authorization. Only candidates authorized to work in United States without the need for sponsorship will be considered for this position.