Technical Business Analyst 2

Technical Business Analyst 2

The role of the Technical Business Analyst is to perform interviews and research to determine IT business requirements and translate them into specifications for complex technical projects. As an organizational change manager, this role will ensure that system transitions align with the organization's goals and create a positive, user-focused experience.

Position Responsibilities:

• Gather and organize information on problems or procedures.
• Analyze data gathered and develop solutions or alternative methods of proceeding.
• Confer with personnel concerned to verify successful functioning of newly implemented systems or procedures.
• Develop and implement management approved records management program for filing, protection, and retrieval of records, and assure compliance with program.
• Review forms and reports and confer with management and users about format, distribution, and purpose, and to identify problems and improvements.
• Interview personnel and conduct on-site observation to ascertain unit functions, work performed, and methods, equipment, and personnel used.
• Document findings of study and prepare recommendations for implementation of new systems, procedures, or organizational changes.
• Design, evaluate and recommend changes of forms and reports.
• Plan study of work problems and procedures, such as organizational change, communications, information flow, integrated production methods, inventory control, or cost analysis.
• Develop detailed work plans to enable project success.
• Organize and facilitate large cross functional meetings.
• Promote consensus on a high level view of the project and drill down into the details to obtain the requirements.
• Document project issues, risks, assumptions and requirements.
• Analyze and develop business scenarios and use cases.
• Follow policies and procedures to verify audit and compliance.
• Deliver project status and time tracking.
• Create process flows and diagrams necessary for the requirements gathering process.
• Work with management to facilitate resolution of conflicting priorities, requirements, and/or team positions.

Position Requirements:

• A bachelor's or associate degree in business administration, organizational development, information systems, or a related field is preferred.
  • 7 years of experience is required with an applicable bachelor's degree.
  • 9 years of experience is required with an applicable associate degree.
  • 11 years of experience is required without a degree or applicable degree.
• Minimum of 5 years in organizational change management or a related field, with proven experience managing change during system implementations.
• Background in working within a corporate, technology, or project-driven environment, with experience leading large-scale, complex change initiatives.

Required Technical Skills & Experience:

• Change Management Frameworks: In-depth knowledge of change management principles and methodologies, such as Prosci ADKAR, Kotter's 8-Step Model, or similar.
• Project Management: Strong project management skills, with experience integrating change management into project plans. Familiarity with tools like Microsoft Project, Asana, or Jira.
• Data Analysis and Reporting: Ability to interpret and utilize data (e.g., user engagement metrics, survey results) to assess change progress and adapt strategies as needed.
• Technology Familiarity: Understanding of IT system concepts and their impact on business processes to facilitate effective change communication.

Preferred Technical Skills & Experience:

• Certifications: Certification in change management (e.g., Certified Change Management Professional (CCMP), Prosci Certification).
• System Implementation Expertise: Direct experience managing change for system rollouts, such as ERP, CRM, or other enterprise platforms.
• Advanced Communication Skills: Exceptional interpersonal, negotiation, and facilitation skills to manage resistance and influence stakeholders at all organizational levels.
• Familiarity with project management methodologies such as Project Management Body of Knowledge (PMBOK) and Lean Agile.

Everest Consultants offers the following benefits for this position: medical, dental, & vision insurance, short-term disability, life and AD&D insurance, a 401(k) retirement plan, and a referral bonus program, paid sick/vacation/holidays, and a health and welfare fringe benefit. Everest Consultants is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by applicable local, state, or federal civil rights laws. #IND