Senior Facilities Manager

Senior Facilities Manager

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Transform at JLL as a Senior Facilities Manager on a prominent Fortune 500 technology client account! You will work with an integrated facilities management team at our client's headquarters.

Location: Plano, TX 75024 & Richardson, TX 75082 (splitting time between) Work Schedule: Onsite, M-F 8 AM-5 PM

Reports to: Regional Facilities Manager

Estimated base salary range: 110,000 - 140,000

What this job involves:

Seeking a Senior Facilities Manager (SFM) to join our team in Texas market, to serve as the primary point of contact for our client while ensuring exceptional service delivery and tenant satisfaction across the portfolio. This strategic role supporting client owned and lease buildings in Plano, Richardson, Allen and Austin, TX combines operational excellence with relationship management. The position will ensure seamless operations, maximize infrastructure uptime, and create exceptional experiences for building occupants through proactive relationship management and operational excellence.

What your day-to-day will look like:

Relationship Management

• Lead client engagement as the trusted advisor and primary liaison, building strong partnerships through regular communication, strategic planning sessions, and proactive problem-solving.
• Oversee and implement programs that enhance workplace satisfaction, including amenity management, event coordination, and tenant communication strategies
• Understand client objectives and translate them into actionable facilities strategies that align with their business goals.
• Champion a customer-first approach across all touch points, from move-in/move-out coordination to daily operations
• Serve as the escalation point for complex issues, ensuring swift resolution and maintaining client confidence.
• Maintain interface with suppliers, ensuring total contract compliance, accurate and timely reporting, and resolve critical impacts to occupant relations issues

Financial Management

• Prepare, submit and manage facility budgets with the client's goals and objectives addressed
• Ensure monthly/quarterly/annual expenses are managed within the approved budgets
• Provide detailed explanations and implement recovery process for all +/- variances
• Implement cost-reducing initiatives

People Management

• Manage the performance and outcomes of assigned staff reporting to the position
• Responsible for overall team management, staff development and planning. Execute staff succession and growth plans.
• For every direct report, build actionable and measurable career development plans; direct report in consistent conversations regarding progress

Service Delivery

• Achieve and maintain contracted Key Performance Indicators (KPIs) and Service Level Agreements (SLAs).
• Ensure adherence to work order and project timelines and commitments, delivering on time and on budget.
• Leverage appropriate JLL resources and expertise for specific projects.

Compliance

• Provide overall facility services in accordance with accounts' standard processes and procedures including application of policies and programs, coordination of information
• Ensure compliance with portfolio-wide initiatives and required local, state and federal laws and regulations that pertain to the operating of facilities entrusted to the Facility Partners to manage on behalf of the client as owner

Required Qualifications:

• Bachelor's degree in Facilities Management, Business Administration, or related field.
• 7+ years of experience in facilities management, with at least 5 years in a leadership role.
• Strong financial acumen and experience in budget management.
• Excellent communication and interpersonal skills.
• Proven track record in client relationship management and service delivery.
• Experience with facilities management/CMMS software. (Corrigo Experience a plus)
• Strategic thinking and problem-solving skills.
• Knowledge of industry best practices and emerging trends in facilities management.
• Ability to lead and motivate teams in a fast-paced environment.
• Proficiency in data analysis and reporting.

Preferred Qualifications:

• IFMA CFM, FMP, SFP, PMP, OSHA 30, BOMI, or related facilities certifications preferred; prior experience in Integrated Facilities Management (IFM) or outsourced service delivery environments.

Please submit your application with an updated resume, location, and contact information. If you're a current JLL employee, please apply using the Internal Career Site.

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

On-site –Dallas, TX, Plano, TX, Richardson, TX

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay