Behavioral Health RN: Care Coordination & Telehealth

Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center! As one of the largest community health centers in the country, NeighborHealth is proud to serve the greater Boston area with a strong commitment to the health and well-being of our patients and communities. Whether you’re a nurse or physician providing direct care, a manager leading dedicated teams, or part of the essential support staff who keep our operations running smoothly — every role at NeighborHealth is vital. Together, we’re advancing medicine and delivering the best care experience for our patients and community! Interested in this position? Apply online and create a personal candidate account! Current Employees of NeighborHealth - Please use our internal careers portal to apply for positions. To learn more about working at NeighborHealth and our benefits, please visit out our Careers Page . Time Type: Full time Department: Behavioral Health Urgent Care All Locations: 10 Gove Street – Taylor Building, 1601 Washington Street, 20 Maverick Square – Cradock Building Position Summary: In general, all registered nurses are prepared by training and experience to hold ultimate responsibility for direct and indirect nursing care, including providing nursing care, health maintenance, teaching, counseling, planning and restoration for optimal functioning and comfort. The scope of practice for the BH Psychiatric Registered Nurse is focused on the indirect assistance of patients and the psychiatric provider team in the management of critically important communication with respect to coordination of the psychiatric care of patients. In the role, direct care of patients includes psychoeducation and teaching, counseling, especially with respect to medication management, and triage with respect to symptom and crisis management. Excellence in nursing practice also includes clinical skills and capabilities beyond baseline competence. These include the ability to conduct a comprehensive assessment that incorporates an advanced and sophisticated integration of clinical information, and the ability to translate that assessment into a superior plan of care for the patient/family/care team. The BH Psychiatric Registered Nurse is expected to possess and demonstrate competence in these more advanced clinical skills. This position is primarily focused on in-basket and care coordination work—triaging messages, managing refills, responding to patient concerns, and supporting psychiatric providers embedded in both standalone psychiatry departments at the South End site and in primary care-integrated settings in East Boston. This position may involve direct patient visits and requires strong clinical judgment, excellent communication skills, and the ability to work efficiently within an EHR system (Epic). In addition, excellence in this position includes global skills and capabilities beyond baseline competence. These include demonstrating a comprehensive understanding of each BH departmental service line, demonstrated interest in long term growth goals, showing initiative, using critical thinking to problem solve independently, exhibiting leadership qualities, and effectively engaging with the multidisciplinary clinical team in the BHUCS, the Satellite Emergency Facility (SEF), the other clinical departments at EBNHC and affiliated sites, and NSMH Essential Duties and Responsibilities General Practice Competencies Assess the health status of individuals and accurately record the related health data: Navigate the medical record Collect data on medical and behavioral health/symptoms from a patient Analyze and interpret recorded data, and make informed judgments as to the specific elements of nursing care mandated by a particular situation: Correlate new data and symptoms with the existing medical records Determine indication for the appropriate response level from the other team members within established guidelines Plan and implement nursing intervention, including all appropriate elements of nurse care, prescribed medical or other therapeutic regimens mandated by the particular situation, scientific principles, recent advancements and current knowledge in the field: Review documentation to assure consistence with current planned regimen Communicate with the multidisciplinary team and educate the patient on test results, new care plans and/or other relevant health care information including the use of newly prescribed medications and psychotherapies and/or changes in the current regimen Dispense medication by mouth, nebulizer, IM, IV, and SC as ordered by an MD/NP/PA/DO or per protocol Provide and coordinate health teaching required by individuals and families to maintain the optimal possible level of health: Educate on health maintenance, current health status, and changes in health status Evaluate outcomes of nursing interventions, and initiate change when appropriate: Assess and reassess patients as needed During data collection and patient interviews, review the current plan of care to determine appropriateness and areas of weakness Communicate status of plan of care with other members of the health care team Collaborate, communicate and cooperate as appropriate with other health care providers to ensure quality and continuity of care: Report to the other team members through documentation in the medical record a comprehensive integration of newly acquired information with the patient’s history and related changes in the nurse’s plan of care Report to other caregivers, through the medical record or verbally as needed, the patient’s physical and behavioral health status. Incorporate information from other caregivers into the patient’s care plan as appropriate Serve as a patient advocate, within the limits of the law: Integrate the vital patient advocacy function into the nursing role in a continuous effort to encourage patient self-determination to the fullest degree possible through patient and family education and facilitation of a process whereby patients are encouraged to give voice to the concerns, questions, and preferences they may have regarding their care. Utilize the information gathered in the role of patient advocate to inform other providers caring for the patient of special needs and concerns and ensure the appropriate systemic changes and care of plan modifications to the degree possible based on specific patient need. Knowledge, Skills, and Abilities Required Education Graduation from an accredited nursing program required. BSN preferred. Experience Minimum of two years of relevant nursing experience, in community health behavioral health, emergency and/or ambulatory care setting, psychiatric facility. Previous experience in telehealth, patient portal messaging and care coordination. Familiarity with trauma informed care, the administration of long acting injectables and de-escalation techniques, a plus. Skills/Abilities Current Massachusetts RN licensure ACLS, BLS, and PALS certification required Psychiatric Mental Health Board Certification preferred Strong ability to communicate effectively both in writing and verbally Bilingual (Spanish) preferred Strong understanding of psychiatric conditions, medications and symptom management Proficient in EHR systems management (Epic experience strongly preferred) Strong ability to multitask and work in a fast-paced, high volume, hybrid (in person and telehealth care) environment Schedule and Pay: Monday - Friday; 8:00am - 5:00pm Starting Pay at $44.00 and up to $64.00 hourly based on experience EEO & Accommodation Statement: NeighborHealth is an equal employment/affirmativeaction employer. We ensure equal employment opportunities for all, without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity and/or expression or any other non-job-related characteristic. If you need accommodation for any part of the application process because of a medical condition or disability, please send an e-mail to View email address on click.appcast.io or call View phone number on click.appcast.io to let us know the nature of your request Federal Trade Commission Statement: According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website. We do not ask or require downloads of any applications, or “apps.” Job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment. E-Verify Program Participation Statement: NeighborHealth participates in the Electronic Employment Verification Program, E-Verify. As an E-Verify employer, all prospective employees must complete a background check before beginning employment. #J-18808-Ljbffr Dormont Manufacturing Co