Associate Customer Support Analyst, New Grad

IXL Learning, developer of personalized learning products used by millions of people globally, is seeking an upbeat, customer-focused, and analytical individual to join our customer support team. At IXL, we are focused on providing the best customer service possible, ensuring our customers have success using our software applications. In this role, you will use your communication skills to effectively explain solutions to our customers (who are teachers, students, parents, and school administrators). You will also work closely with our account management, engineering, and product design teams on continued initiatives to develop and improve our products and services. This position requires you to be in our Raleigh, NC, area office. We encourage new college graduates to apply including the class of 2026. WHAT YOUâLL BE DOING Develop and maintain a high level of product expertise Use your product expertise to identify customer needs and help customers with best practice use of IXLâs software Offer ongoing support to customers via chat, phone, and email to ensure their success with our products Troubleshoot issues and provide expert solutions and workarounds Analyze and replicate software issues to assist in the creation of bug reports Create and maintain product documentation for internal teams and customers Gather customer feedback and feature requests to share with our Technical Support team to ensure it reaches internal stakeholders WHAT WEâRE LOOKING FOR BA/BS degree required Some experience in a customer facing role in a corporate setting is preferred Teaching/tutoring experience is a plus Strong written and oral communication skills Exceptional critical thinking, research, and problem-solving skills Ability to prioritize tasks and work efficiently Energetic, positive person who works well independently and with a team Detail-oriented and exceptionally organized Quick learner who demonstrates initiative Passion for improving education through technology! At IXL, we value diversity in age, race, ethnicity, gender, sexual orientation, physical and mental ability, political and religious beliefs, and life experience, and we are proud to promote a work environment where everyone, from any background, can do their best work. IXL Learning is an equal opportunity employer and does not discriminate against applicants and employees based on any legally protected category. #J-18808-Ljbffr IXL Learning