Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Bonus based on performance
• Flexible schedule
• Opportunity for advancement
• Training & development

ABOUT OUR AGENCY:
Our agency has proudly served the Amarillo, TX community since 2013, backed by over two decades of experience with State Farm in various roles. I’m a West Texas native and graduate of Wayland Baptist University with a B.S. in Business Management, as well as a proud mom of two and a big sports fan.

Together, my team and I bring more than 45 years of combined State Farm experience. We are an Amarillo BBB Accredited Business and have earned prestigious State Farm recognitions, including Honor Club and Chairman’s Circle.

We operate in a fast-paced, high-energy, and competitive environment—but we’re also a tight-knit group that knows how to have fun. I’m passionate about developing talent, and I dedicate time to mentoring and coaching my team to succeed.

ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Jamie Smith - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. 

RESPONSIBILITIES:

• Answer incoming phone calls.
• Respond to customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Engage in conversations with existing customers, identifying opportunities to offer insurance options.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.
• Property/Casualty license (must be willing to obtain).

SCHEDULE :

• Part-time, 20-25 hours per week
• Flexible to work with your availability within our business hours