Front End Manager

Front End Manager

Full-Time Position

Position Overview

We are looking for a dependable, customer-focused Front End Manager to help lead our front-end team and ensure an exceptional experience for every customer.

In this role, you will help oversee the day-to-day operation of the front end, provide leadership and support to front-end associates, maintain appropriate staffing and coverage, and ensure our customers receive friendly, efficient, and professional service.

The ideal candidate is an experienced leader who enjoys working with people, thrives in a fast-paced environment, communicates effectively, and takes pride in creating a positive experience for both customers and associates.

Previous management or supervisory experience is strongly preferred.

Open availability, including evenings, weekends, and holidays, is required.

What You'll Do

• Lead and support front-end team members to ensure smooth and efficient daily operations.

• Provide exceptional customer service and set the standard for a welcoming, positive customer experience.

• Assign check stands and ensure appropriate front-end coverage throughout each shift.

• Coordinate team members breaks and lunches while maintaining adequate coverage.

• Train, coach, mentor, and develop front-end team members to help them succeed.

• Provide consistent, honest, and constructive feedback regarding performance and opportunities for improvement.

• Ensure cashiers and courtesy clerks follow established policies, procedures, and customer-service standards.

• Promote our Soelbergs Savers rewards by ensuring cashiers appropriately offer and promote the program to every customer.

• Monitor cashier performance and Soelbergs Savers participation.

• Assist with checking and bagging during busy periods or when additional support is needed.

• Perform register overrides and assist with pricing questions or discrepancies.

• Process customer refunds and exchanges according to company policies.

• Handle customer concerns and complaints with professionalism, patience, and sound judgment.

• Assist customers with questions and help them locate products throughout the store.

• Ensure go-backs are completed accurately and efficiently.

• Maintain clean, organized, and properly stocked front-end areas, including check stands and supplies.

• Ensure pricing accuracy and proper scanning procedures.

• Audit and verify tills throughout the day and at store closing.

• Accurately handle cash and provide correct change while maintaining balanced tills.

• Follow Soelbergs Market policies and procedures regarding checks, gift cards, WIC checks, and other forms of payment.

• Follow established procedures for opening and closing the store.

• Actively participate on the Safety Committee and help promote a safe environment for customers and associates.

• Communicate openly and regularly with the Store Directors.

• Support other departments and assist with store-wide needs as necessary.

What We're Looking For

To be successful in this position, you should have:

• Previous management or supervisory experience strongly preferred.

• A high school diploma or GED preferred, or an equivalent combination of education, training, and experience.

• Strong customer-service skills and a genuine desire to help others.

• Excellent verbal, written, and listening communication skills.

• Strong organization, planning, and time-management skills.

• Basic math skills and the ability to accurately make change.

• 10-key and basic cash-handling skills.

• The ability to understand, interpret, and consistently apply company policies and procedures.

• The ability to handle difficult situations and customer concerns professionally and respectfully.

• Strong judgment and the ability to make sound decisions in a fast-paced environment.

• A positive attitude, strong work ethic, integrity, and accountability.

• The ability to accept constructive feedback and provide meaningful feedback to others.

• A team-oriented mindset and a willingness to lead by example.

• A passion for serving customers and supporting fellow associates.

• A detail-oriented, consistent, customer-focused, and forward-thinking approach to your work.

• The ability to work evenings, weekends, and holidays as needed.

Physical & Work Environment

This position is performed primarily in a retail store environment that is generally safe and comfortable, with occasional exposure to hot or cold conditions.

The position requires frequent standing and walking throughout the workday, as well as bending, stooping, twisting, crouching, reaching, grasping, pushing, pulling, and carrying. The role also requires repetitive motion and effective eye, hand, and foot coordination, along with the ability to hear and respond to customer and associate needs.

Associates must be able to maneuver objects weighing up to 30 pounds from one location to another.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

Additional Responsibilities

Performs other job-related duties as assigned.

Working Relationships

This position involves consistent, daily interaction with:

• Customers

• Store Team Members

• Front-end Team Members

• Department Managers and Night Managers

• Store Directors

Why Join Us?

As a Front End Manager, you'll have the opportunity to make a meaningful impact every day - supporting your team, solving problems, developing associates, and creating positive experiences for our customers.

We value leaders who are customer-minded, people-focused, dependable, detail-oriented, and committed to helping their team succeed.