Sales Support Associate III

Coach is a global fashion house founded in New York in 1941. The Sales Support Associate role is an integral part of the store’s overall success and efficiency, customer‑centric and detail oriented, supporting the flow of product from receipt through the point of sale. Key responsibilities Welcome clients with warmth and professionalism; anticipate needs and provide personalized assistance. Serve as a brand ambassador internally and in the local market; support social media engagement. Operate POS accurately, maintain cash wrap organization, and handle cash/media in compliance with policy. Suggest add‑on products, promote gift cards, and capture customer information where permitted. Receive, process, and organize shipments and transfers; report discrepancies and maintain stockroom cleanliness. Manage stock levels, replenish sales floor, and execute visual merchandising updates. Support sales floor activities, respond to customer requests confidently, and partner with team or management as needed. Maintain housekeeping standards and adhere to Loss Prevention guidelines. Requirements 1+ year of previous retail experience (cashier/stock or sales), preferably in a luxury retail or service environment; education and experience will be considered. Current knowledge of fashion trends and competition in the marketplace. Proficiency with cash register systems, basic computer skills (iPad, laptop, Mobile POS, Internet), walkie‑talkie, and reading price and product release sheets. Strong attention to detail and organizational skills. Ability to multitask in a fast‑paced environment. Excellent communication and customer service skills. Strong English language proficiency. Schedule Flexibility required to meet business needs, including nights, weekends, peak busy season, and high‑traffic retail days (including public holidays). Competencies High resilience and courage: delivers direct, complete, actionable feedback and handles people issues promptly. Cognitive creativity: generates innovative and unique ideas, connecting unrelated concepts. Customer focus: dedicates effort to meeting internal and external expectations and uses customer insights for improvements. Comfort with ambiguity: adapt quickly, act decisively, and manage uncertainty. Result orientation: consistently exceeds goals and drives performance. Interpersonal savvy: builds rapport and context with varied audiences. Rapid learning: acquires knowledge swiftly, experiments, and finds solutions. Benefits Medical, dental, and vision insurance; 401(k); paid paternity and maternity leave; commuter benefits; disability insurance; tuition assistance; and comprehensive U.S. corporate compensation and benefits. Further details available on the U.S. corporate compensation portal. Base Pay Range $15.00 – $21.75 per hour, varying with location, experience and qualification. Coach is an equal opportunity and affirmative action employer. All employment decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, citizenship, disability, marital status, military status, pregnancy or any legally–protected basis prohibited by applicable law. Tapestry, Inc. will provide reasonable accommodation for disabilities or religious beliefs. If you require accommodation to complete the application process, contact Tapestry People Services at View phone number on click.appcast.io or View email address on click.appcast.io. Tapestry will comply with minimum wage requirements and any other applicable pay laws based on local regulations. Want to know more about working at Coach? #J-18808-Ljbffr FashionUnited