Virtual Assistant (WhatsApp Community Manager)

Full-time

Decentralized Masters

We're scaling our member community across every US state via dedicated WhatsApp groups, and we need a full-time VA whose entire focus is running that operation - admin, engagement, and light moderation, inside WhatsApp only.

What will you be doing?

Create, launch, and administer WhatsApp groups for each US state as we roll them out
Manage group settings: membership approval, admin permissions, group descriptions, and rules
Onboard new members into the correct state group and welcome them
Monitor daily activity across all groups to keep conversation on-topic and respectful
Answer member questions or route them to the right person/team
Post announcements, updates, and content drops on a set schedule
Flag spam, inappropriate behavior, or duplicate/inactive accounts for removal
Track group health ( member counts , engagement levels , growth by state) in a simple tracker/spreadsheet
Escalate technical issues, complaints, or sensitive member situations to the team
Coordinate with project managers on messaging timing, content calendars, and campaign rollouts
Support ad hoc WhatsApp broadcast lists or polls tied to community initiatives

What are we looking for?

Please submit your resume in ENGLISH
Native English speaker (or at least professional level)
Must be located in South America
Proven experience as a Virtual Assistant , Community Manager , or similar customer-facing role
Hands-on experience running or moderating WhatsApp groups or communities is required
Comfortable managing multiple concurrent group chats without losing track of context
Customer service experience is a must
Familiarity with DeFi or Crypto is an added advantage
Solid organizational and time management skills — this role runs on consistency, not sporadic check-ins
Proficiency with spreadsheets (Google Sheets/Excel) for basic tracking and reporting
Available full-time , with flexibility to cover peak US engagement hours
High school diploma; additional qualifications as an Administrator or Community/Executive Assistant are a plus

What do we offer you?

Competitive salary
Remote Work
Supportive and empowering team

Apply

Vacancy posted 13 days ago

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