Bilingual Customer Service Associate

Benefits: Disability Insurance Life Insurance Bonus based on performance Competitive salary Dental insurance Employee discounts Health insurance Opportunity for advancement Paid time off Training & development Vision insurance This is not a call center job. You will be on the floor, face to face with customers, solving real problems and making sure every person who buys from Del Sol Furniture has an experience worth coming back for. If you have a background in retail or furniture and you genuinely enjoy helping people — this role was built for you. Del Sol Furniture is a locally owned, family-operated furniture retailer serving the Phoenix metro since 1997. Four beautiful showrooms, a loyal customer base, and a team that takes customer experience seriously. What You Will Do: Support customers directly with order questions, service issues, delivery coordination, and financing support Resolve customer concerns quickly and with empathy — turning a frustrated customer into a loyal one Follow up with customers after purchase to ensure satisfaction and build lasting relationships Collaborate daily with warehouse, delivery, sales, and credit teams to keep orders moving smoothly Handle escalated concerns with professionalism and urgency Help identify and improve in-store service processes as you grow in the role What You Will Earn & Get: $17–$23 per hour depending on experience Bonus opportunity when the store hits its goals Health, Dental, Vision and Life Insurance Disability Insurance Paid Vacation, Holidays and Sick Time Generous Employee Discount Paid on the job training Who We Are Looking For: 2+ years of customer service experience in retail, furniture, or a related field Furniture or home furnishings experience strongly preferred — you already understand the product and the customer Bilingual English and Spanish strongly preferred — approximately 1 in 3 of our customers prefer Spanish Organized, dependable, and calm under pressure Strong communicator who listens first and solves second Team-first mindset — you make the people around you better Comfortable working with point-of-sale, order tracking, and basic computer systems Schedule: This is a full-time, in-person position working 5 days a week. Shifts are either: Monday through Friday, 8am to 5pm, with occasional coverage until 6pm Tuesday through Saturday, 8am to 5pm, with occasional coverage until 6pm No late nights. No 8pm closes. These are structured, consistent hours that give you your life back — rare in retail and customer service. Weekend availability on Saturdays may be required depending on your assigned schedule. Why Del Sol: Locally owned and family operated — you are not a number here Flat structure — leadership is accessible and decisions get made Stable, growing company with 25+ years serving the Phoenix metro A culture that invests in its people and rewards performance Our Core Values — We Live These Every Day We hire, coach, and evaluate our entire team against six core values: Integrity — Do the right thing, always. Open and honest communication builds trust. Teaming — Set aside ego for the good of the team. Lift others up. Excellence — Be your best, every day. Our customers come back because of it. Kaizen — Never stop improving. Small steady improvements create big results. Perseverance — Finish what you start, even when it's hard. Awesomeness — Enjoy your work and make it enjoyable for others. It's our culture. If these resonate with you, you will fit right in. #J-18808-Ljbffr