Bilingual Call Center Agent ( Spanish/English) - 3rd Party Collections

Job Description Job Description
Now Hiring: Bilingual (English/Spanish) Debt Collectors – In-Person | Buffalo, NY Capital Management Services is actively hiring Bilingual Debt Collectors to join our team in a third-party collections environment . This role involves working directly with customers to resolve past-due accounts on behalf of our clients.
We are looking for individuals who are comfortable handling structured, goal-driven work and can manage conversations around sensitive financial situations.
What Youll Do: Place outbound and receive inbound calls regarding past-due accounts
Communicate with customers in both English and Spanish
Work to resolve balances and establish payment arrangements
Follow compliance guidelines and call quality standards
Meet daily and weekly performance metrics (calls, collections, productivity)
Navigate a high-volume call environment with consistency and professionalism
What Were Looking For: Bilingual (English/Spanish) required
Ability to work in a structured, performance-based collections environment
Comfortable discussing payment obligations and overcoming objections
Strong communication, listening, and negotiation skills
Previous collections, call center, or customer service experience preferred (not required)
What We Offer: $17/hour starting wage (bilingual)
Paid training beginning May 18, 2026
Full-time, in-person position
Medical, Dental, and Vision benefits
401(k) and Paid Time Off
About the Role: This is a third-party collections position , meaning you will be contacting customers on behalf of clients to resolve outstanding balances. The role is goal-oriented and metrics-driven , with a strong focus on communication, compliance, and consistency.
Success in this position comes from being:
Comfortable on the phone for most of the day
Able to handle challenging or sensitive conversations
Motivated by performance goals and structured expectations
About Us: With over 20 years of experience in the Buffalo area, Capital Management Services is a trusted provider of third-party collections services. We offer training, support, and growth opportunities for employees who perform well in a results-driven environment.
Job Type: Full-time
Work Location: In person (Buffalo, NY)

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