Banquet Captain

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Newberg, OR, US

2 days ago Requisition ID: 1480

The Allison Inn & Spa is Oregon Wine Country's first full service luxury resort in the heart of the Willamette Valley.

Meetings & Events at The Allison Inn & Spa has elegant, dedicated function space in the west wing. Reflecting the bounty of the Willamette Valley, our seasoned culinary team at JORY delivers an array of elegant foods featuring seasonal catering menus.

At The Allison Inn & Spa our working philosophy is a commitment to strive for excellence in all we do. We are a passionate and empowered team, inspired by the bounty and warmth of our surroundings and community, genuinely dedicated to providing excellent service and meaningful memories for our guests. Join us as we strive for excellence.

The Allison Inn & Spa Standards of Excellence

• At all times, cultivate a welcoming environment for our guests: great guests with a smile, learn and use guest names, welcome returning guests.
• Thank guests and invite them to return.
• Consistently demonstrate teamwork - sharing workload responsibilities with a positive attitude.
• Maintain confidentiality: refrain from gossip, rumors or inappropriate workplace language.
• Interact professionally at all times with guests, suppliers, and other employees.
• Learn and comply with The Allison Inn & Spa policies and procedures.
• Follows all safety policies and procedures.

Duties and Responsibilities - Essential Tasks

• Welcoming guests upon their arrival and assisting them with their seating arrangements.
• Assisting managers and organizers with planning the layout and logistics of events.
• Setting up and managing staff shifts and timetables.
• Developing and providing staff with the necessary training, including customer service and serving etiquette.
• Follow all rules and regulations of The Allison Inn and Spa Food and Beverage Department.
• Meet and greet group contacts, as necessary, ensuring BEO timeline is reviewed and accurate to our knowledge for the event.
• Ability to effectively communicate guest requests or changes to the appropriate outlets when necessary, such as front desk, kitchen, restaurant/bar, housekeeping, sales and spa.
• Managing the setup of events.
• Running the floor and coordinating the food and drink service by liaising with the kitchen and service staff.
• Monitoring the inventory of supplies, equipment, and furniture.
• Tending to guests' requests, questions, and complaints.
• Ensuring that the venue and facilities remain neat and clean.
• Ensuring that all applicable safety regulations are communicated and adhered to.
• Any additional duties assigned by management.li>
• Coordinate BEO details with kitchen chefs, banquet managers, and banquet team.
• Lead and supervise the banquet team through a successful event- creating staff assignments, creating set and turn over lists, ensuring staff is following uniform and service standards, ensure breaks are taken -and at appropriate times- etc.
• Inspect room sets ensuring rooms are set 100% for the next event.
• Inspect room sets ensuring rooms are set 100% "to show" at all times.
• Ensures all rooms are set to go and team members are in the correct place in line with the "15-minute ready rule".
• Supervise and assist team members throughout the event working side by side for pre-event set up, event execution and post event set up.
• Supervises the safe handling and proper storage of all banquet equipment.
• Wears proper uniform at all times in line with the employee handbook.
• Thorough knowledge of emergency procedures.
• Practices and reinforces proper execution of safety standards at all times.
• Embraces a team-oriented attitude at all times while maintaining a positive and collaborative mindset .
• Ability to communicate proactive solutions to current and potential problems.
• Ability to begin event report for the shift- submit if closing out the day.
• Ability to pre-ring banquet checks for the shift- submit if closing out the day.
• Completes any administrative tasks as assigned by banquet manager.

Job Skills/Requirements/Qualifications

• High school diploma or GED.
• Degree in hospitality or similar preferred.
• A minimum of 2 years' experience as a banquet captain or similar.
• Excellent leadership abilities and the ability to manage many staff members.
• Great time management and multitasking abilities.
• Excellent written and verbal communication abilities.
• Ability to read and follow written instructions in English.
• The ability to provide an excellent level of customer service, even in stressful situations.
• Physically fit with good stamina for physical tasks such as moving and lifting furniture and standing for long periods of time.
• Willingness to work long hours, irregular shifts, and on weekends and holidays.
• Successfully pass a pre-employment background investigation.
• Successfully pass a pre-employment drug screen.
• Must have current Food Handler's and OLCC permits or ability to obtain within 30 days of hire.
• Adhere to The Allison Inn & Spa grooming and appearance standards, or ability to adjust appearance accordingly

Working conditions/Physical Requirements

• Standing, walking, and bending, reaching and kneeling for extended periods of time up to eight (8) hours per shift.
• Ability to work indoors or outdoors events.
• Ability to lift 50 pounds.
• Use of hands and arms to feel, handle, reach, and touch.
• May be subject to high noise levels.
• Work in a smoke-free and drug-free environment.
• Work irregular hours when necessary- as hours are based on business.
• Ability to work all shifts when necessary, including days, mids, nights, weekends and holidays.
• A positive attitude with a desire to create a motivated team.
• Ability to effectively communicate with all team members.
• Ability to understand room sets and turns.
• Basic knowledge of Microsoft office.
• Ability to read, write and speak English.