Clinical Coordinator - Dr. Kaiser

Job Title: Clinic Coordinator Job Summary We are seeking a dedicated and organized Patient Coordinator to join our healthcare team. The ideal candidate will be responsible for managing patient interactions, ensuring a smooth and efficient patient experience, and supporting the administrative functions of our practice. Key Responsibilities Serve as the primary point of contact for patients, addressing inquiries and providing information about services. Schedule and confirm patient appointments, ensuring optimal use of time and resources. Maintain accurate patient records and ensure compliance with privacy regulations. Assist patients with insurance verification and billing inquiries. Coordinate communication between patients and healthcare providers to facilitate care. Manage patient flow and ensure a welcoming environment in the office. Handle administrative tasks such as filing, data entry, and maintaining office supplies. Enter clinical charges into EMR. Document patient phone calls, prescription refill messages, and obtain physician signature. Manage clinical risk issues for patients/physician. Ensure patient phone calls are retrieved and returned in a timely manner. Work with Medical Administrative Assist on phone and Athena documentation tasks (buckets). Monitor and work “Hold” buckets on Athena Dashboard, assist Professional Reimbursement Department on resolving open claims. Address concerns and/or complaints from patients, vendors, and staff members; escalates to Clinic Manager as needed. Analyze average patient wait times and make recommendations for improvement as needed. Coordinate Physician meeting schedules, including finding solutions where scheduling conflicts may exist. Coordinate On-Call rounding lists of patients. Ensure regulatory compliance and report any issues to Clinic Manager as they arise. Skills and Qualifications Excellent communication and interpersonal skills. Strong organizational and multitasking abilities. Proficiency in using electronic health record (EHR) systems and office software. Ability to work effectively in a fast-paced environment. Knowledge of medical terminology and healthcare processes is a plus. Compassionate and patient-focused attitude. Requires regular and predictable attendance. We are an equal opportunity employer and welcome applications from all qualified individuals. #J-18808-Ljbffr