Patient Experience Specialist

Why Join Roseman? Because this is your chance to grow with a team—and a University—that’s going places. We are a private, nonprofit institution preparing the next generation of healthcare leaders through innovation, compassion, and academic rigor. And we believe those same values should guide how we treat our employees.Job Description:Be the First Smile Patients See—and the Reason They ReturnAt Roseman University of Health Sciences, we believe exceptional healthcare begins with exceptional patient experiences. Roseman Medical Group is seeking a Patient Experience Specialist who is passionate about customer service, healthcare, and creating a welcoming environment for every patient who walks through our doors.As the hub of our clinic operations, you will play a vital role in ensuring patients receive seamless, compassionate, and efficient care from their first phone call through their final visit. If you thrive in a fast-paced environment, enjoy helping others, and take pride in delivering outstanding service, we'd love to meet you.What You'll DoWelcome and assist patients in person and by phoneCoordinate appointments, check-in/check-out, and patient communicationsVerify insurance eligibility and process authorizationsAssist patients with billing questions and financial arrangementsProcess payments and maintain accurate recordsSupport medical records requests and patient portal accessPartner with clinical and administrative teams to ensure a smooth patient experienceWhat We're Looking ForHigh school diploma or equivalentAt least one year of medical office or healthcare-related experienceStrong customer service, communication, and organizational skillsExperience with EMR/EHR systems and Microsoft OfficeBilingual Spanish-speaking candidates are encouraged to applyWhy Roseman Medical Group?Collaborative and supportive team cultureOpportunity to make a meaningful difference in patients' lives every dayMission-driven healthcare organization connected to a leading health sciences universityProfessional growth and development opportunitiesWork alongside providers dedicated to patient-centered careJoin us in creating an exceptional experience for every patient, every visit, every day.Rate of Pay: $19.50 per hourRoseman University of Health Sciences is an Equal Opportunity Employer committed to fostering a diverse, inclusive, and respectful workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, or veteran status. #J-18808-Ljbffr