Medical Assistant

SUMMARY The Medical Assistant (MA) assists the provider in delivering clinical care to patients. The MA performs a variety of duties, including clinical, administrative, and laboratory functions, and works closely with a diverse patient population across Pediatric, Adolescent, Adult, Geriatric, and Prenatal groups. PRIMARY DUTIES AND RESPONSIBILITIES Patient Care / Administrative Duties: Retrieve patient charts, the North Carolina Immunization Registry (NCIR), and other medical records as needed. Escort patients from the waiting area to the patient room and guide them through the entire visit. Take vital signs, document findings, and perform Point‑of‑Care Testing (POCT) such as HGB, glucose, UA, Hgb A1c, RSV, Flu, Covid, Strep, UDS, and urine hCG. Provide age‑appropriate care for Prenatal, Pediatric, Adolescent, Adult, and Geriatric patients. Use standing orders and check‑in procedures to expedite patient visits. Anticipate patient, nursing staff, and provider needs to improve clinical flow and productivity. Document clinical activities promptly, legibly, and accurately. Implement nurse instructions and provider orders in a timely manner. Coordinate referral appointments per provider orders and track referral progress. Review encounter forms and direct patients to interdisciplinary team members. Complete patient forms accurately and thoroughly. Assist with documentation of lab results and data collection. Participate in population management alongside the care team. Review provider appointments the day before visits to anticipate needs. Assist with clinical work via telephone under provider and nurse supervision. Complete PHQ‑9, GDS, vision, hearing screenings, and phone notes per MNHC guideline. Handle additional assigned clinical and administrative duties within scope of practice. Quality Control / Safety: Monitor the environment for safety, including EKG machines, blood pressure devices, lamps, and scales. Report equipment malfunctions, safety hazards, and incidents promptly to the appropriate personnel. Consistently follow all safety policies and procedures. Use PPE appropriately. Clean and prepare instruments; set up supplies and equipment in patient rooms. Label, package, and dispose of specimens per lab protocol. Use two patient identifiers before all procedures and before patient check‑in. Disinfect examination rooms according to OSHA guidelines. Accurately document POCT and quality control results. Restock exam rooms and check expiration dates on supplies. Procedure Execution: Ensure sterilization of instruments and availability of equipment. Prepare and set up supplies and equipment in examination or treatment rooms. Perform and assist in sterile procedures, treatments, and tests using skilled technique and safety measures. Administer injections and phlebotomy safely according to MNHC policy. Patient Education: Provide appropriate education materials (VIS, Fever Dosage Sheets, CVS, etc.). Explain procedures, treatments, and medication usage to patients. Document teachings and patient/family responses in the medical record. Perform additional duties as assigned. Customer Service (Internal and External): Respect patients’ rights, privacy, and confidentiality. Respond promptly to customer needs. Treat all patients in accordance with the Patient’s Bill of Rights. Consider the impact of actions on patients, visitors, and coworkers. Assist patients, visitors, and providers in a helpful, positive manner. Apply effective communication skills across diverse ages, cultures, and educational levels. Teamwork: #J-18808-Ljbffr