Sales Coordinator, AllPayer | Remote | NantHealth

Sales Coordinator

Are you ready to link your passion with a purpose? At NantHealth, we build technology that simplifies healthcare. We manage the data and decisions that help the healthcare industry deliver better patient care. NantHealth's products target specific pain points that inhibit healthcare from reaching its full potential. Our payer-provider collaboration solutions increase operational efficiency, unlock savings, and enhance communications. Our treatment plan validation capabilities help payers better manage costs for oncology and autoimmune conditions. We're seeking innovative thinkers who love doing meaningful work. If you're looking to bring your skills and expertise to a growing technology company, it's time for you to join us! To ensure we can provide the best in healthcare tech, we focus on building the best team. Through holding true to our core values – clarity, empathy, collaboration, integrity, a sense of community, and a pioneering approach – we are creating a vibrant culture where ideas can blossom, people can thrive, and success can flourish.

NantHealth is seeking a highly organized and customer-focused Sales Coordinator to support billing operations, customer retention efforts, and sales initiatives. This role will serve as a key point of contact for customers regarding billing matters, account renewals, cancellations, and retention outreach while also assisting the sales team with lead follow-up, product support, and revenue-generating activities.

The ideal candidate is detail-oriented, proactive, comfortable communicating with customers, and capable of balancing administrative responsibilities with customer-facing sales support.

Responsibilities include, but are not limited to:

Billing & Account Management

• Manage and monitor all customer billing activities, including invoicing, payment processing, account updates, and billing issue resolution.
• Review accounts for outstanding balances, failed payments, and billing discrepancies.
• Coordinate with internal teams to ensure accurate account setup, renewals, and subscription management.
• Maintain accurate billing records and customer account documentation.
• Assist customers with billing-related questions in a professional and timely manner.
• Monitor account health and identify billing trends or recurring customer issues.

Customer Retention & Churn Outreach

• Conduct involuntary churn outreach for accounts impacted by failed payments, expired payment methods, or account interruptions.
• Follow up with customers regarding overdue balances and assist with account recovery efforts.
• Conduct voluntary churn outreach to customers who cancel services to gather feedback and identify retention opportunities.
• Document customer feedback, cancellation reasons, and retention outcomes.
• Collaborate with leadership to identify trends impacting customer retention and satisfaction.
• Support customer retention campaigns and renewal initiatives.

Sales & Product Support

• Assist the sales team with customer communication, follow-ups, scheduling, and account coordination.
• Support product sales efforts by identifying upsell or cross-sell opportunities during customer interactions.
• Provide basic product information and guidance to prospective and existing customers.
• Maintain CRM records and ensure accurate customer and sales data.
• Help coordinate proposals, contracts, and onboarding activities.
• Support revenue growth through strong customer relationship management and proactive outreach.

Education & Experience Requirements:

• Bachelors degree in a related field, or equivalent combination of education and work experience
• 2+ years of experience in customer service, sales support, account coordination, billing, or a related role.

Required Knowledge, Skills, and Abilities:

• Strong communication and interpersonal skills.
• Highly organized with strong attention to detail.
• Comfortable handling customer conversations related to billing, cancellations, and retention.
• Ability to multitask and prioritize in a fast-paced environment.
• Experience with CRM systems, billing platforms, or subscription-based software preferred.
• Sales-oriented mindset with the ability to identify customer needs and opportunities.

This is a non-exempt, hourly position. The hourly range for applicable remote US-based applicants to this position is below. The specific rate will depend on the successful candidate's qualifications, prior experience as well as geographic location.

• $26.00 - $30.25 per hour

We value each of our employee's total wellness. From robust medical, dental, and vision insurance, to financial planning assistance, to physical and mental wellness discounts, including an optional annual subscription to the Headspace app and unlimited access to our online learning platform, we understand that our company succeeds when our employees succeed as individuals. Additional notable benefits include:

• Paid Time Off (hourly) / Flex Time Off (salaried) programs for Full Time employees
• Growth and Development opportunities
• 401(k), including a 3% company match
• Paid Holidays
• Paid Parental Leave, including a flexible return-to-work program
• Employee Assistance Program
• Discounts on popular cell phone plan providers
• Life & Disability Insurance
• Travel Assistance
• Education Assistance Program
• And much more!

NantHealth provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.