Service Desk Technician

Description A growing Managed Service Provider (MSP) in Northeast Wisconsin is seeking a Level 2 IT Support Technician to join its team. This role offers a blend of help desk and field work, ideal for someone who enjoys variety, problem-solving, and direct client interaction rather than a fully desk-bound position. You'll support a diverse client base across multiple industries, requiring adaptability, technical curiosity, and strong communication skills. This role is primarily onsite, with occasional remote flexibility. What You'll Do Help Desk Support (60-70%) Serve as the primary point of contact for client IT issues via phone, email, and ticketing system Troubleshoot and resolve Tier 1-2 issues (Active Directory, O365, endpoints, printers, connectivity) Provision and configure user accounts, laptops, and desktops Document work clearly in PSA/ticketing tools Escalate complex issues as needed while maintaining ownership of the client experience Field & Installation Work (30-40%) Travel to client sites within ~60 miles Install and configure IT infrastructure (servers, switches, firewalls) Perform "rack & stack," cable management, and hardware deployments Run and terminate Cat6 cabling Install endpoints such as monitors, TVs, and cameras Support office moves and onsite equipment setups Use basic power tools safely and effectively What You Bring Experience in help desk, service desk, or technical support roles Working knowledge of Active Directory, Office 365, and endpoint environments Strong troubleshooting and customer service skills Familiarity with ticketing systems and documentation standards Preferred MSP or multi-client environment experience Exposure to varied industries (SMB, manufacturing, healthcare, etc.) Basic networking, server, or infrastructure knowledge Experience with Azure or modern endpoint management tools Key Traits Strong ownership mentality and follow-through Ability to manage multiple priorities in a fast-paced environment Comfort working both at a desk and in hands-on installation settings Professional, client-facing communication skills Team-oriented with the ability to work independently Additional Requirements Valid driver's license with a clean driving record (local travel required; company vehicle provided) Ability to lift/install equipment and perform light physical work Level 2 Scope Handle escalated and more complex technical issues Contribute to infrastructure, cloud, and project-based work Support and mentor junior technicians Play a key role in onsite installations and client projects Job Type & Location This is a Contract to Hire position based out of Manitowoc, WI. Pay and Benefits The pay range for this position is $20.00 - $30.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Manitowoc,WI. Application Deadline This position is anticipated to close on Jul 8, 2026. About TEKsystems We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.