Account Manager II

Job Description

The Industrial Account Manager is responsible for successful execution of strategic initiatives by actively seeking out new business opportunities, generating leads, directing end-use customers to distribution channel partners, and converting prospects into loyal clients within industrial market verticals to drive revenue growth and maximize profitability in support of the Zeus strategic plan. This role is designed for a proactive and strategic individual who thrives in a fast-paced environment and is driven to exceed sales targets. The Account Manager II will demonstrate a thorough understanding of the customer's business including, but not limited to, key stakeholders, product offerings, markets served, competitive positioning, outsourcing/insourcing activity, and strategic business planning initiatives. The Industrial Account Manager II will implement and align account plans that aim to support the customer's strategic objectives and/or the distribution channel partner's strategic initiatives while establishing a position of strength for Zeus as a preferred supplier and valued partner. Employees in this position perform a wide array of customer service and account management functions and exercise considerable discretion under the general supervision of upper management.

Responsibilities

Principal Duties and Responsibilities:

Multi-Account Management:

• Function as the secondary contact for prospective and existing industrial priority OEM, and distribution channel partners, supporting the entire account lifecycle from initial inquiry to post-sales support.

• Effectively handle multiple client accounts simultaneously, prioritizing tasks and balancing competing demands.

• Develop and implement strategic plans to ensure each account receives appropriate attention and resources.

Lead Generation and Prospecting:

• Identify and target potential clients and distribution channel partners within the focused industrial market verticals through research, networking, and outbound sales efforts.

• Execute strategies to generate new leads and convert them into qualified sales opportunities.

• Maintain a robust pipeline of prospects and manage the sales process from initial contact to closing.

Sales Strategy and Execution:

• Craft and deliver compelling sales presentations and proposals tailored to meet the unique needs of industrial clients and distribution channel partners.

• Negotiate terms, close deals, and achieve or exceed monthly, quarterly, and annual sales targets.

• Utilize Customer Relationship Management (CRM) and Partner Relationship Management (PRM) tools to track and manage sales activities, customer interactions, pipeline progress, Design Win Registrations (DR's).

Client Engagement and Relationship Building:

• Build and nurture relationships with key decision-makers and influencers within target industrial clients and distribution channel partners.

• Deliver exceptional customer service and maintain a high level of client satisfaction throughout the sales cycle.

Quoting and Proposal Management:

• Lead the quote-to-order process by preparing accurate and competitive quotes and proposals for potential clients.

• Ensure that all quotes follow company pricing strategies and policies.

• Collaborate with internal teams to gather necessary information and approvals to finalize quotes, ensuring a seamless transition from proposal to contract and order fulfillment.

Customer Drawings and Specifications:

• Review and interpret customer drawings and specifications to ensure that proposals and solutions meet client requirements.

• Collaborate with internal teams to validate technical aspects of customer requirements and align solutions accordingly.

• Address any technical questions or concerns from clients related to drawings and specifications.

Collaboration with Internal Teams:

• Work closely with the Marketing team to align on lead generation campaigns and promotional activities specific to the focused industrial market verticals.

• Coordinate with the Sales Operations team to streamline sales processes, manage performance metrics, and ensure alignment with sales strategies.

• Engage with internal stakeholders to ensure smooth onboarding and effective delivery of products and services.

Key Interactions with Internal Stakeholders:

• Sales Leadership: Report on sales performance, pipeline status, and market feedback to inform strategic decision-making and continuous improvement.

• Field Sales: Collaborate with Business Development Engineers to support and execute on account management strategies and plans to drive revenue growth

• Sales Operations Team: Partner to optimize sales processes, manage performance metrics, and ensure alignment with overall sales strategies.

• Marketing Team: Collaborate on targeted campaigns, lead generation strategies, and promotional materials tailored to the focused industrial market verticals.

• Quality: Engage quality teams to ensure customer issues are resolved promptly

• Finance: Coordinate with Finance to manage credit approvals, payment terms, and invoice processing, ensuring timely and accurate billing

Qualifications

• Bachelor's degree in Business, Marketing, Engineering, or related field; experience in lieu of education.

• Minimum of 3 years of experience in B2B industrial account management, distribution channel management, sales, or a customer service role

• Demonstrated experience in a proactive selling role

• Knowledge of plastics technology or related field preferred

• Excellent communication and interpersonal skills, with the ability to manage client relationships effectively

• Ability to manage multiple accounts and ability to prioritize multiple projects and tasks

• Ability to successfully work in a team environment and independently

• Proficiency in CRM applications, PRM applications and Microsoft Office applications (Outlook, Word, Excel, and PowerPoint)

• Strong problem-solving skills and ability to address customer issues promptly

• Good organizational skills

• Travel 10-25%

About Us

Zeus Industrial Products, headquartered in Orangeburg, South Carolina, is the world's leading polymer extrusion manufacturer and material science innovator. More than 50 years of experience in medical, aerospace, energy, automotive, fiber optics, and more allows us to set the bar high.


Zeus is a great place to work. Expectations are high; our work is meticulous and very precise. Zeus offers an opportunity to join a very successful, family-oriented team. Our products are cutting-edge, our process is unique, and our quality and customer focus are second-to-none. We are a leader in our field and have great relationships with our customers and team members. Many of our team members are the best at what they do in the world. Our customers are leaders in their fields. Our products help save lives.


Continuous Improvement is a way of life at Zeus. Successful candidates will have a desire and ability to take our manufacturing process to the next level. Expectations are high; our work is meticulous and very precise. You must possess the ability to work independently; and the desire to learn a variety of skills. The ability to communicate clearly is imperative, as is the ability to manipulate data using various software packages.


At Zeus, what we do matters, and we pride ourselves in "Turning polymers into possibilities." Expectations are high; our products are cutting-edge, our process is unique, and our quality and customer focus are second-to-none.


Our employees and our customers are at the center of everything we do. Those relationships have been built on a foundation that is supported by our Mission and Vision:


Our Mission: Provide Solutions - Enable Innovation - Enhance Lives


Our Vision: Working Together - Doing It Better


Zeus is an exciting, innovative company that offers competitive pay and a great benefits package. As we continue to push the boundaries of polymer science, we're constantly in need of new ideas, new expertise, and new team members. Are you ready to join us?


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